Claims Intake Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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biBerk Business Insurance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

🤝 B2B

💸 Finance

Insurance • B2B • Finance

biBerk Business Insurance is a digital-first insurance provider focused on small business insurance, offering policies such as workers' compensation, professional liability (E&O), general liability, business owners policies (BOP), commercial auto, umbrella, and cyber coverage. Part of the Berkshire Hathaway Insurance Group and backed by A++ rated carriers, biBerk lets small businesses get online quotes, purchase policies, manage claims and documents, and access resources to simplify insurance. The company serves a wide range of small business industries (e. g. , restaurants, retail, contractors, IT, healthcare) and emphasizes instant coverage, cost savings, and direct-to-business underwriting.

📋 Description

• Answer calls in a timely, positive manner and provide exceptional customer service • Receive inbound calls from claimants, attorneys, vendors, brokers, Third Party Administrators, and agents regarding claims • Make outbound calls to policyholders, claimants, and adjustors to obtain additional claim-submission information • Receive and record potential claims by phone and email • Research requested information and provide accurate, detailed responses based on protocol • Complete call notes and reports and update Claims’ Systems with comments, inquiries, complaints, and actions taken • Route calls to team members and departments when necessary • Escalate customer concerns as needed • Work the available 8:00 AM–4:30 PM CST shift

🎯 Requirements

• General understanding of insurance coverage, including claimant and type of claim • Detail-oriented, with careful attention to spelling, punctuation, grammar, and information • Compassionate, patient, and professional • Basic computer knowledge, including using multiple screens and systems • Flexible and open to change • Excellent research and interpersonal skills • Experience in customer service

🏖️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance • Enhanced dental plan with orthodontia coverage in addition to a standard plan • Generous PTO plan for all benefit-time eligible employees • Paid company holidays and 4 floating holidays • Paid parental leave • Employee Retirement Savings Plan/401(k) with company match and immediate vesting • Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs • Service Recognition Program providing a monetary award toward a vacation every 5 years of employment • Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs • Voluntary accident, critical illness, and hospital indemnity benefits • Employee discount and rewards program on travel, tickets, electronics, home, and more • Fully remote work arrangement