Claims Support Team Lead

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biBerk Business Insurance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

🤝 B2B

💸 Finance

Insurance • B2B • Finance

biBerk Business Insurance is a digital-first insurance provider focused on small business insurance, offering policies such as workers' compensation, professional liability (E&O), general liability, business owners policies (BOP), commercial auto, umbrella, and cyber coverage. Part of the Berkshire Hathaway Insurance Group and backed by A++ rated carriers, biBerk lets small businesses get online quotes, purchase policies, manage claims and documents, and access resources to simplify insurance. The company serves a wide range of small business industries (e. g. , restaurants, retail, contractors, IT, healthcare) and emphasizes instant coverage, cost savings, and direct-to-business underwriting.

📋 Description

• Provide direct leadership, guidance, and oversight to the Claims Support Team • Monitor workload, capacity, productivity, and service levels • Establish, track, and report KPIs, service standards, and quality metrics • Serve as the primary escalation point for support issues • Collaborate with Claims leadership to resolve operational challenges • Conduct coaching, performance discussions, and development planning • Partner with Claims Managers, Supervisors, and business leaders on strategic initiatives and workflow management • Ensure adherence to company policies, claims procedures, regulatory requirements, and audit standards • Implement and maintain standard operating procedures, process documentation, and training materials • Identify trends, process inefficiencies, and operational risks and recommend improvements • Facilitate onboarding, training, and cross-training programs • Promote customer service excellence, collaboration, continuous improvement, and accountability • Maintain proficiency in claims systems and workflows and provide hands-on assistance during peak workloads

🎯 Requirements

• Demonstrated leadership experience motivating, coaching, and developing employees while driving accountability and results • Strong understanding of claims operations, claims lifecycle processes, and insurance industry practices • Ability to analyze operational data, identify trends, and make informed recommendations to improve efficiency and productivity • Experience developing, implementing, and monitoring service-level expectations and quality standards • Excellent written and verbal communication, interpersonal, and relationship-building skills • Ability to influence and collaborate across all levels of the organization • Advanced proficiency in Microsoft Excel, including reporting and data analysis • College degree or college-level education preferred • Minimum of 5 years of insurance, claims, or related operational experience preferred • Minimum of 2 years of leadership, supervisory, mentoring, or team lead experience preferred • Experience supporting Claims operations, service delivery functions, back-office management, or business process management strongly preferred

🏖️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance • Enhanced dental plan with orthodontia coverage in addition to a standard plan • Generous PTO plan for all benefit-time eligible employees • Paid company holidays and 4 floating holidays • Paid parental leave • Employee Retirement Savings Plan/401(k) with company match and immediate vesting • Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs • Service Recognition Program providing a monetary award to be used toward a vacation every 5 years of employment • Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs • Voluntary accident, critical illness, and hospital indemnity benefits • Employee discount and rewards program on travel, tickets, electronics, home, and more