Senior Manager, Key Accounts – Providers

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Big Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $75M Series C on 2022-01

Consulting • Marketing • Healthcare

Big Health is a company focused on making effective mental health care accessible through digital solutions. They offer a comprehensive platform with programs such as Sleepio, Daylight, and Spark Direct, which help individuals improve sleep, manage anxiety, and enhance mood, respectively. Big Health serves employers, health plans, and benefits consultants, aiming to overcome barriers to mental health care like stigma, financial difficulties, and access issues. Their mission is to empower people and organizations to take control of their mental health with evidence-based digital programs that are inclusive, scalable, and affordable.

📋 Description

• Own and grow a portfolio of provider accounts after implementation and ordering • Build account plans with order growth targets, risks, and next steps • Monitor account, site, provider, adoption, ordering, and activation performance • Create scaled coverage approaches for smaller practices, including group training, office hours, and practice-ready resources • Identify and develop expansion opportunities across sites, service lines, provider groups, and products • Create and improve playbooks for adoption, account health, retraining, and expansion • Diagnose and resolve workflow, staff turnover, reimbursement, billing, payer, and champion-related barriers • Build advocacy with executives, provider leaders, practice managers, and clinical champions • Lead ongoing education for new prescribers, sites, and practice staff • Coordinate escalations across Sales, PECT, Market Access, Clinical, Product, IT Implementation, and Legal • Partner with Sales on contract amendments, pricing, and forecasting • Provide executive-ready updates to senior leadership and customer sponsors • Maintain Salesforce as the source of truth and use dashboards to surface adoption, risk, and growth signals • Run QBRs and JOCs using order and activation data • Partner with Finance on account reporting, invoicing, forecasting, and invoice issue resolution

🎯 Requirements

• 8+ years in healthcare client success, account management, or field roles • 4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company where revenue depended on providers ordering • Track record of growing utilization or order volume across health systems and smaller practices or provider groups • Hands-on knowledge of fee-for-service, HCPCS/CPT, charge capture, and denials • Understanding of provider economics and reimbursement risk • Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders • Ability to turn utilization data into an action plan and credible ROI story • Salesforce and Looker (or similar) experience • Disciplined organization, risk and issue management, and follow-through • Bachelor's degree required • Willingness to travel 30–40% for onsite provider engagement, training, and account reviews • Training, mentoring, leadership, or playbook-building experience preferred • Sleep medicine or behavioral health experience preferred • Clinical license is not required

🏖️ Benefits

• Remote-first work arrangement • Role can be based anywhere in the US • Equal opportunity employer • Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance