Senior Technical Program Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $161.5k - $190k / year

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment • Assess customers’ IT operations models and guide changes enabling cross-department collaboration through BigPanda • Partner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs • Develop and maintain roadmaps using data-driven analysis to guide direction and prioritize initiatives • Partner with the enterprise sales team to ensure seamless Sales-to-Services transitions • Scope, prioritize, and deliver iterative outcomes that reinforce value realization • Identify key decision-makers and stakeholders in decentralized enterprise organizations • Ensure the right stakeholders are involved to drive adoption and change • Communicate project status, risks, and outcomes to customer and internal stakeholders • Champion customer success stories and outcomes validating BigPanda’s business value • Contribute to BigPanda’s best-practices framework and continuously improve delivery methodology • Enable enterprise IT teams to improve operational efficiency and service reliability through BigPanda’s AI solutions

🎯 Requirements

• 6+ years project management experience with enterprise IT Projects or SaaS Implementations • Experience with digital transformation projects and implementing operational improvements alongside technical solutions • Demonstrated responsibility for timelines, deliverables, budget, and resources • Detail-oriented, energetic, efficient individual with a “get it done” attitude • Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads • Experience developing risk identification and mitigation plans • Experience developing and delivering value-oriented roadmaps • Excellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives • Experience in AIOps or ITOps strongly preferred • Ability to travel up to 10% for key project milestones • Remote-based, with strong preference for candidates within EST or CT time zones • Visa sponsorship is not available for this position

🏖️ Benefits

• Comprehensive health coverage • Parental leave • Competitive equity • Remote-first environment • Unlimited PTO • Twelve (12) paid holidays throughout the year • #PandaParent support, including financial assistance for fertility, adoption, and surrogacy expenses • Up to eighteen (18) weeks of fully paid leave for birthing parents • Up to twelve (12) weeks of fully paid leave for non-birthing parents • Financial planning services • Employee learning & development budget • Values-based recognition (quarterly and annually) • Social community & ERG programs • Dog friendly office • Lunches provided in office • Flexible work environment • Work-from-home stipend to support remote work arrangements • Values-based culture • Bonus • Career development opportunities

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