Director, AI Data Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k / year

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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Bill Gosling Outsourcing

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1955

🤝 B2B

☁️ SaaS

💼 Consulting

💰 Private equity on 2007-02

B2B • SaaS • Consulting

Bill Gosling Outsourcing is a tech-enabled business process outsourcing (BPO) provider that delivers customer experience and contact centre services, account receivable and B2B collections, workforce management, learning and content development, quality assurance, and professional services such as business intelligence and business process management. The company combines human expertise with proprietary and third‑party technology platforms (NEQQO, GooseTek, a B2B Collections Platform and analytics/reporting tools) to provide data-driven, SaaS-enabled solutions and managed services across the UK, USA, Canada and other markets. Its website emphasizes analytics, privacy/consent management, and integrated CX and collections capabilities.

📋 Description

• Build, launch, and scale Bill Gosling Outsourcing’s AI Data Operations practice • Define the AI Data Operations strategy, service portfolio, positioning, and go-to-market proposition • Identify opportunities across the AI development, training, evaluation, deployment, and production lifecycle • Develop scalable AI operations solutions, operating models, delivery methodologies, commercial constructs, governance frameworks, and implementation playbooks • Build and win client opportunities through relationship development, discovery sessions, solution workshops, proposals, and negotiations • Design data collection, preparation, enrichment, curation, validation, labeling, annotation, model evaluation, human-preference, human-in-the-loop, trust and safety, computer vision, autonomous systems, and AI monitoring operations • Establish AI quality, governance, privacy, security, escalation, exception-management, and production-monitoring controls • Represent BGO in strategic client and industry conversations and develop thought leadership • Build strategic partnerships with AI-native companies, hyperscalers, AI platforms, data technology providers, and specialist service providers • Enable global delivery by translating solution concepts into scalable operating models and managed-service operations • Develop sustainable opportunity pipelines and new revenue streams for the practice

🎯 Requirements

• Ideally 5+ years of consulting and sales experience • Experience with AI domain expertise, commercial leadership, solution design, practice development, and global operations • Knowledge of AI/ML data operations, training and evaluation datasets, data labeling and multimodal annotation, model evaluation, human-in-the-loop systems, reinforcement learning and human preference data, agentic AI operations, AI quality and safety, computer vision, autonomous systems, data governance, and production AI monitoring • Ability to develop AI Data Operations strategies, service portfolios, operating models, delivery methodologies, governance frameworks, and implementation playbooks • Ability to engage senior stakeholders across AI, Data, Product, Technology, Operations, Procurement, and related functions • Ability to lead client discovery sessions, solution workshops, presentations, proposals, and commercial negotiations • Knowledge of data governance, privacy, security, and responsible-data-handling requirements • Ability to establish quality frameworks, quality-control and quality-assurance mechanisms, escalation frameworks, and production-monitoring frameworks • Ability to build partnerships across the AI technology and data ecosystem • Ability to work with global delivery teams to create scalable operating models and repeatable delivery standards

🏖️ Benefits

• Annual bonus • Growth Opportunities and career advancement • Extensive paid training • Collaborative, supportive team-oriented environment • Diversity and inclusion • Team engagement activities and social events • Modern, well-equipped offices • Opportunity to help businesses grow while making a real difference in people’s lives • Workplace accommodations during the hiring process