Senior Manager, Renewals

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $103k - $145k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Billtrust

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Post-IPO Equity on 2021-01

Consulting • Logistics • Marketing

Billtrust is a leading provider of accounts receivable automation solutions that leverages artificial intelligence to streamline and enhance the financial management process for businesses. The unified AR platform from Billtrust integrates invoicing, payment processing, cash application, and collections, enabling companies to optimize their order-to-cash cycle and improve cash flow management. With a focus on automation and efficiency, Billtrust's solutions are designed to reduce manual tasks, accelerate payments, and enhance customer satisfaction across various industries.

📋 Description

• Set the strategy and lead the team driving commercial contract excellence and gross revenue retention across Billtrust customers • Lead, coach, and develop renewal professionals and people leaders • Champion AI tools and co-worker agents for renewal strategies, pricing and contract analysis, and early risk identification • Own the end-to-end renewal process from strategy creation through contract signature • Work closely with Sales and Customer Success and partner with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps • Define renewal strategy and playbooks, build team capability, mitigate renewal risk, and ensure accurate renewal data in Salesforce • Manage team structure, capacity, account coverage, hiring, onboarding, and retention • Own GRR targets and ensure renewals are initiated well in advance of expiration • Review and approve renewal strategies, pricing and contract analyses, and recommendations • Lead negotiations on strategic, escalated, and at-risk accounts with executive stakeholders • Enable value-anchored renewal conversations with clear messaging and pricing rationale • Own renewal performance reporting and forecasting, including renewal status and churn risk • Present insights to executive leadership • Use AI-powered resources to identify portfolio patterns and improve forecast accuracy • Identify process gaps and drive operational improvements

🎯 Requirements

• 8+ years of experience in renewals or account management roles in a B2B SaaS environment • 3+ years leading teams and/or managing people leaders • Ability to lead a large book of renewals from initiation through close • Experience with complex pricing and term negotiations • Executive stakeholder communication • Track record driving AI adoption across a team or function • Experience building AI tools and co-worker agents into team workflows • Proficient data analysis skills • Experience tracking, reporting, and forecasting against renewal KPIs • Cross-functional collaboration with Sales, Customer Success, Finance, Legal, Deal Desk, Sales Ops, and leadership • Excellent written and verbal communication skills • Experience using CRM and renewal management platforms such as Salesforce CPQ and Clari (preferred) • Experience designing AI-assisted workflows or co-worker agents (preferred) • Experience hiring and building renewals or account management teams (preferred) • Background in fintech, payments, or accounts receivable software (preferred)

🏖️ Benefits

• Comprehensive health coverage • Competitive retirement • Generous PTO • Parental leave • Flexible work options • Meaningful investment in professional development