Field Service Engineer II

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🔥 0 minutes ago

🌲 North Carolina, Maryland, +2 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bionano

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧬 Biotechnology

🏥 Healthcare

🔬 Science

Biotechnology • Healthcare • Science

Bionano is a genomics company that develops optical genome mapping (OGM) systems, consumables, and analysis software to detect structural variants across the genome. Its product portfolio includes the Stratys™ and Saphyr™ mapping systems, Ionic® purification instruments and kits, sample preparation consumables, VIA™ analysis software that integrates OGM with NGS and microarray data, and OGM data services and labs. Bionano’s solutions are used in cytogenomics, molecular genomics, oncology, genetic disease research, and cell bioprocessing quality control, and are cited in hundreds of publications. The company positions its technology to reveal structural variation missed by karyotyping, FISH, CMA and some NGS approaches, enabling research and clinical translational work (research-use only).

📋 Description

• Perform Saphyr and Stratys installations, upgrades, preventative maintenance, and repairs at customer sites • Diagnose and resolve complex instrument faults to minimize downtime • Maintain regular, frequent communication with customers and internal partners to ensure resolution and customer satisfaction • Collaborate with regional and global FSE, FAS, Sales, Development, and Technical Support personnel • Provide timely and accurate installation/maintenance reports, parts ordering/returns, and expense reports • Provide customer information updates to internal partners and technical feedback/design suggestions for product improvement • Accurately use the company’s customer database (CRM) • Perform other duties as assigned

🎯 Requirements

• Experience in the alignment and troubleshooting of imaging systems or relevant research/clinical devices • Professional communication and writing skills, interacting well with customers/internal partners • Valid driver’s license • Valid passport or ability to obtain one within 3 months of start date • Based near a major airport • Qualification in Electrical/Mechanical Engineering, Biosciences, or relevant military experience with electronics/optical imaging experience • At least 4 years of experience supporting capital equipment in the research or clinical fields • Capital equipment support experience in the research lab environment preferred • Complex electronics troubleshooting, LASER imaging, or Linux Server/Networking experience a plus • Able to travel, including international travel, without personal assistance • Able to operate and drive motor vehicles • Able to occasionally adjust or move objects up to 60 pounds • Able to work in low/high temperatures, hazardous conditions, low ventilation, noisy environments, and small/enclosed spaces

🏖️ Benefits

• Remote work arrangement • Up to 60% travel time expected • Reasonable accommodations may be made for individuals with qualified disabilities • International and domestic travel as needed to meet customer needs