Manager, Operational Excellence – Quality Management

Job not on LinkedIn

🔥 2 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📦 Logistics

🏥 Healthcare

💊 Pharmaceuticals

Logistics • Healthcare • Pharmaceuticals

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Develop, implement, certify, and continuously improve a process-based quality management system • Develop and monitor quality objectives • Assist with, complete, and oversee root cause analysis and corrective action • Assist with, complete, and oversee improvement plan development and monitoring • Monitor performance data to identify improvement opportunities • Develop, implement, and monitor customer satisfaction processes • Assist with risk assessments and monitor mitigation plans • Lead and coordinate the Enterprise Business Continuity Program, including business impact analysis, continuity planning, exercise coordination, remediation tracking, and leadership reporting • Lead Quality Management Review preparation, execution, reporting, and follow-up • Manage Quality digital projects and continuous improvement initiatives, including requirements gathering, stakeholder alignment, project planning, implementation support, adoption activities, and benefits tracking • Serve as point of contact with external QMS certification bodies • Support operational process improvement projects through mapping/modeling, design, analysis, performance monitoring, improvement, and QMS integration • Provide clear direction, set measurable goals, and hold team members accountable • Coach, develop, and support team members through feedback, performance reviews, and career development planning • Foster a high-performing, inclusive team culture aligned with company values and business objectives

🎯 Requirements

• Bachelor’s degree, or equivalent combination of education and experience, in a healthcare, science, engineering, or related field • 7 to 10 years' experience developing, implementing, certifying, and continuously improving process-based quality management systems such as ISO 9001 • Experience with operational process improvement initiatives, preferably in a patient-centered healthcare environment, is an asset • Experience working within GMP and GVP-regulated environments • Experience applying quality system requirements to operational processes • Knowledge of pharmacy, infusion clinic, patient support program, or pharmaceutical wholesale operations is an asset • Completion of an Exemplar Global or IRCA-approved lead QMS auditor course is an asset • Lead QMS auditor certification, or willingness to pursue it, is an asset • Knowledge of provincial college of pharmacy and Health Canada regulations applicable to the pharmaceutical supply chain is an asset • English proficiency is required • French and English bilingualism may be required depending on the role, location, and organizational needs

🏖️ Benefits

• Flexible remote work options • Growth opportunities and career advancement support • Professional development and skill expansion opportunities • Competitive salary • Incentive program • Comprehensive benefits package • Inclusive, healthy, and safe work environment • Accommodation available on request during the selection process