Project Implementation Manager III

🔥 8 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $72.8k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PSC Biotech Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

Consulting • Healthcare • Biotechnology

PSC Biotech Corporation is a life science consulting solutions partner that offers a wide range of engineering, technical, and consulting services focused on enhancing operational efficiency, compliance, and quality assurance within the biotech and pharmaceutical sectors. Their expertise includes areas such as auditing, regulatory affairs, commissioning, validation, and project management, helping organizations mitigate risks and streamline processes for successful outcomes in regulated environments.

📋 Description

• Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support • Serve as the primary client contact and provide status updates and meeting documentation • Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across concurrent project streams • Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders • Gather and maintain client requirements; support scoping and estimation; confirm internal review and client approval • Monitor scope, schedule, budget, resources, project health, and deliverable completion; escalate risks with corrective and preventive options • Ensure work aligns with the signed Statement of Work, client commitments, internal procedures, and Service Level Agreement requirements • Coordinate preparation, review, approval, and delivery of implementation and validation documentation • Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout • Review project time records and applicable invoices; communicate budget status and support change-order or work-stoppage decisions • Conduct system administration training and product demonstrations; contribute to training materials and videos • Maintain working knowledge of PSC Software products, implementation methods, and regulated life sciences environments • Coordinate upgrades, answer client questions, and manage transition to post-go-live support and Account Management • Use ACE, Wrike, JIRA, Freshdesk, and other internal systems accurately • Balance client needs with contractual scope, quality expectations, delivery constraints, and PSC business requirements • Travel as needed and perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant experience • At least five years of experience in SaaS implementation, client services, customer support, project management, or a closely related field • Experience leading multiple concurrent client projects with responsibility for scope, schedule, budget, risks, issues, and stakeholder communication • Strong written and verbal communication skills • Experience leading client meetings and delivering training or presentations • Excellent organization, attention to detail, prioritization, and follow-through • Ability to coordinate and delegate work across cross-functional teams without direct supervisory authority • Ability to learn complex software quickly and explain system functionality to technical and non-technical audiences • Ability to work productively with clients and colleagues across multiple time zones and consistently work the schedule assigned to the selected opening • PMP, CAPM, or comparable project management certification preferred • Three or more years of experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector preferred • Experience supporting regulated GxP environments and software implementation or validation deliverables preferred • Knowledge of enterprise software configuration, requirements management, validation, change control, and release or upgrade processes preferred • Experience with project management, ticketing, and collaboration platforms such as Wrike, JIRA, Freshdesk, or similar tools preferred

🏖️ Benefits

• Medical, Dental, and Vision coverage • PSC pays 100% of qualifying employee medical premiums and 50% for qualifying dependents • Employee Assistance Programs • Basic Life Insurance • Long Term Disability • 401(k) and 401(k) matching • PTO, Sick Time, and Paid Holidays • Education Assistance • Pet Insurance • Discounted rate at Anytime Fitness • Financial Perks and Discounts • Remote working schedule