UX Designer, Researcher

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Bixal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Bixal is a mission-driven digital services firm that partners with governments and leading organizations to design and deliver data-driven, human-centered digital transformations. The company combines technology, communications, data, and design to build digital customer experiences, modern software solutions, and training/technical assistance that improve public-sector outcomes and organizational impact.

📋 Description

• Research and design priority enhancements for ROCIS and RegInfo.gov on the Operations and Maintenance team • Lead user research and design validation for the modernized replacement platform • Conduct user research and usability testing with OIRA desk officers, agency users, RISC administrators, and members of the public • Build discovery and research into agile sprint cycles with product owners and engineers • Maintain a research plan and deliver research and usability artifacts for sprint planning • Turn help desk trends, training feedback, and usage data into design recommendations and backlog items • Map business processes across regulatory review, Unified Agenda, Paperwork Reduction Act, regulatory accounting, and privacy workflows • Create process flows, design concepts, wireframes, and interactive prototypes • Validate proposed designs with agency users, oversight offices, and administrators • Translate research findings into user stories and acceptance criteria • Design work queues, workflow tracking, notifications, dashboards, and search experiences • Apply WCAG 2.1 AA and Section 508 standards and support accessibility testing • Write UAT plans, scenarios, and scripts and support structured UAT before releases • Prototype and test machine-readable policy information features • Contribute user insights to product roadmaps and release readiness • Partner with change enablement and training staff for releases • Document research findings, design decisions, and standards for legacy and modernized platforms • Perform other relevant duties as assigned and qualified/trained

🎯 Requirements

• Bachelor's degree in human-computer interaction, interaction design, information science, cognitive psychology, anthropology, or a related field and at least five years of experience in UX design and user research, or an equivalent combination of education and/or experience • Portfolio submission required, including passwords for restricted access sites • Demonstrated experience planning and conducting generative and evaluative research, including interviews, contextual inquiry, and moderated and unmoderated usability testing • Experience designing complex, workflow-driven enterprise or case management systems serving multiple user roles with different permissions • Proficiency creating process flows, wireframes, and interactive prototypes using tools such as Figma, Mural, or Miro • Working knowledge of WCAG 2.1 AA and Section 508, including designing for and testing with people who use assistive technology • Experience working on agile, cross-functional product teams with product owners, engineers, and testers • Experience writing user stories, acceptance criteria, and UAT scenarios • Experience improving systems while they remain in operation, balancing near-term enhancements with longer-term redesign • Experience conducting research with federal government users, including awareness of Paperwork Reduction Act considerations • Excellent oral and written communication skills, including presenting findings and recommendations to senior Government stakeholders • Demonstrated experience interfacing with cross-functional teams, senior management, external clients, and other stakeholders • Strong experience with Microsoft Office and virtual collaboration tools such as Miro, Slack, GitHub, and Jira • Ability to obtain and maintain a Tier 2 Public Trust background investigation • Must be legally authorized to work in the United States • Bixal does not provide visa sponsorship

🏖️ Benefits

• Flex hours • 401K with matching incentive • Parental Leave • Medical/dental/vision benefits • Flex Spending Account • Company provided short-term disability and life insurance • Commuter benefits • Paid Time Off (PTO) • 11 Paid holidays • Professional journey support and future opportunities • Reasonable accommodation for applicants with disabilities