Defense Customer Success Lead

Job not on LinkedIn

🔥 3 minutes ago

🏄 California, Hawaii, +1 more states – Remote

🏄 California – Remote 🌺 Hawaii – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BizFirst LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

BizFirst LLC is a recruitment services provider that partners with businesses of various sizes, offering tailored staffing solutions including traditional recruitment, subscription-based services, and on-demand IT staffing. They focus on understanding unique client needs and driving success through flexible and affordable hiring options. BizFirst emphasizes building long-term relationships and operates with a commitment to transparency and value in their recruitment strategies.

📋 Description

• Develop and execute a scalable customer success plan • Onboard and train new users • Help existing users maximize the company’s marine sensing products • Bring field learnings back to Product • Solve customer challenges using marine sensing products across solutions engineering, product management, training, and support • Develop new tactics, techniques, and procedures and adapt products for new use cases • Work with the Defense go-to-market team and Sales to expand existing customer accounts • Lead end-to-end customer success relationships and processes for defense accounts • Build and maintain relationships with defense users • Implement the customer success framework with each customer account • Develop customer profiles and TTPs and share learnings across the company • Lead participation in military exercises, including conceptualizing CONOPs, interfacing with government and vendor partners, executing product deployments, capturing learnings, and implementing improvements • Collaborate with Defense go-to-market, Product, Marketing, Engineering, and Technical Support • Align solutions with market demand and customer requirements • Provide market insights and assess competitors • Collaborate on proposal and presentation development and submission • Report to the Global Head of Government and Defense

🎯 Requirements

• 5+ years of experience working with the U.S. Department of Defense • Hands-on experience deploying innovative technologies in warfighting scenarios • Formal customer success experience is not required; candidates who can plan and execute a customer success strategy are welcome • Strong understanding of challenges and opportunities involved in deploying innovative technologies in theater, including safety and compliance hurdles and real-world constraints • Ability to navigate government bureaucracy and connect users with program managers • Excellent communication, problem-solving, and interpersonal skills • Ability to work independently and collaboratively in a fast-paced environment • Curiosity and passion for understanding marine technologies and identifying customer gaps • Willingness to travel as needed to meet customers, attend events, and participate in exercises • Active Secret clearance required • U.S. citizenship required • Active TS/SCI clearance preferred • 2+ years of customer success experience preferred, preferably in maritime or environmental technology • Located in San Francisco, CA, Norfolk, VA, San Diego, CA, or Honolulu, HI preferred

🏖️ Benefits

• Competitive base pay plus equity • Medical, dental and vision coverage • Continued learning and development stipend • One-time home office stipend for remote team members • Relocation bonus for team members moving to the Bay Area • Flexible PTO • 10 company-wide office closure days • Last week of December off for everyone • 12 weeks of parental leave • 4 additional weeks for birthing parents • Military leave and job protection for reservists and guard members under USERRA • Annual company onsite week • Team events throughout the year