Client Success Manager

🕒 July 15

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BizLibrary

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📚 Education

👥 HR Tech

💰 Private Equity Round on 2018-12

eCommerce • Education • HR Tech

BizLibrary is a learning and development platform designed to enhance employee skills and productivity through comprehensive training programs. The company offers solutions for compliance culture, upskilling and reskilling employees, and supporting leadership development across organizations. BizLibrary's platform includes a curated content library, learning management system (LMS), and a range of use cases such as annual compliance, onboarding, leadership development, and remote work training. They aim to improve employee engagement, retention, and performance with a variety of training resources and tools. BizLibrary is recognized for creating impactful learning solutions that cater to different business needs.

📋 Description

• Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities • Serve as an advisor to client stakeholders, translating business challenges into actionable learning strategies • Build and maintain stakeholder relationships to ensure alignment and ongoing engagement • Monitor and influence adoption, utilization, engagement, and stakeholder-alignment health indicators • Identify client-success risks and activate appropriate action plans and internal resources • Lead program launch and ongoing enablement, partnering cross-functionally throughout the client lifecycle • Leverage data and insights to guide client strategy and identify performance-improvement opportunities • Identify growth and expansion signals and partner with Client Account Executives on opportunity development and client readiness • Advocate internally for clients, aligning teams while delivering value within scope

🎯 Requirements

• 3+ years of experience in customer success, consulting, or account management within a SaaS environment • Demonstrated ability to drive adoption and customer engagement across a portfolio of clients • Strong ability to build relationships and influence stakeholders, including program owners and leadership • Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities • Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment • Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations • Experience collaborating cross-functionally with sales, product, and support to support customer outcomes • Experience with Key Performance Indicators and/or Metrics • Proficiency using CRM platforms such as Salesforce, customer engagement tools, and reporting dashboards • Ability to leverage data and systems to inform decisions, monitor client health, and guide strategy • Demonstrated ability to use Microsoft Office or Google Workspace to create clear, professional client deliverables • Proficiency using AI tools such as ChatGPT or similar • Ability to synthesize call notes and identify key insights • Ability to draft client communications and executive summaries • Ability to prepare for meetings with structured plans and hypotheses • Ability to identify risks and recommended actions from data or transcripts • Ability to apply critical thinking and judgment when using AI, ensuring accuracy, data privacy, and high-quality client-facing outputs

🏖️ Benefits

• Work from anywhere within the US for most roles • Competitive Salary • Medical, Dental, and Vision Insurance • Flexible PTO • 401K - 100% vested with ~4% match • 12 Paid Holidays • Company Laptop • Reimbursement for home office expenses • Employee Referral Bonuses • Short-Term and Long-Term Disability Insurance • FSA & HSA Options • Life Insurance • Personal and Professional Development • Employee Assistance Program (Mental Health) • Parental Leave + baby bonus