Interaction Designer, HCI

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BJAK

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛡️ Insurance

🏪 Marketplace

eCommerce • Insurance • Marketplace

BJAK is a leading online platform in Southeast Asia that offers comprehensive automobile insurance comparison services. The company enables Malaysian users to compare and purchase auto insurance from multiple insurers efficiently, providing considerable savings and convenience. BJAK is renowned for its user-friendly digital platform that allows quick insurance and road tax renewals, offering discounts up to 11%. With a strong emphasis on customer service, BJAK also provides 24/7 roadside assistance, accident support, and replacement vehicles. It is a pioneer in the insurance comparison sector in the region and has facilitated significant savings for millions of car owners.

📋 Description

• Design detailed interaction models for AI-driven flows, including how users initiate, monitor, pause, correct, and complete multi-step tasks. • Define interaction states for AI interfaces: idle, thinking, acting, waiting, uncertain, interrupted, failed, and recovered. • Design human-in-the-loop controls - how users review AI decisions, override actions, and stay informed without micromanaging. • Create interaction patterns for delegation, approval, correction, escalation, reversibility, and recovery. • Create detailed interaction specifications, annotated flows, and prototypes for engineering handoff. • Work with product and ML teams to translate system capabilities and constraints into usable interaction patterns. • Test interaction designs with real users to identify where AI behavior creates confusion, distrust, or friction. • Contribute to a shared library of HCI interaction patterns that can be reused across the product.

🎯 Requirements

• Experience as an interaction designer or senior UX designer with strong interaction design depth. • Ability to design at the micro level - states, transitions, edge cases, and failure handling. • Strong prototyping skills in Figma or equivalent tools. • Systematic thinking - able to map complex AI behavior into coherent user-facing interaction logic. • Clear understanding of HCI principles: user control, transparency, feedback, and graceful recovery. • Experience working closely with engineers to ensure interactions are implemented as designed. • Comfort designing for systems where output is non-deterministic and behavior can vary across sessions. • Strong judgment on when users should be guided, interrupted, asked for confirmation, or left alone.

🏖️ Benefits

• Professional development opportunities • Remote work options