B2C Account Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Illinois, +3 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Black Spectacles

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Black Spectacles is a company that provides comprehensive study materials and resources for individuals preparing for the Architect Registration Examination (ARE) 5. 0. Their offerings include flashcards, practice exams, quizzes, videos, virtual workshops, and a community for ARE test-takers. Black Spectacles guarantees success on the first attempt, promising to pay for retakes if necessary. They offer various subscription tiers tailored to different study needs and preferences, ensuring accessibility to all six divisions of the ARE 5. 0. The company prides itself on being a trusted source for ARE prep, with a reported higher success rate compared to the national average. Beyond study materials, Black Spectacles fosters a supportive community where members can engage and exchange advice. They are recognized as the first NCARB-approved ARE test prep provider.

📋 Description

• Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier • Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose • Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership • Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool • Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline • Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers • Contribute ideas, processes, and playbooks that shape this role into a scalable function • Maintain accurate records inside HubSpot CRM • Operate with a high level of professionalism, ownership, and follow through across every customer interaction

🎯 Requirements

• Bachelor's degree • 2 to 4+ years of account management experience with a sales component • Demonstrated ability to upsell, cross sell, or grow existing accounts • Strong written and verbal communication with a relationship first approach • Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one • Excellent organizational skills and the ability to manage a high volume of accounts independently • HubSpot experience preferred; Intercom and Stripe experience a plus • Comfortable in a fully remote, high accountability environment • High integrity, coachability, and a genuine interest in helping customers succeed

🏖️ Benefits

• Work From Home: Enjoy the flexibility of working remotely year-round. • Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. • Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%. • Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. • Referral Program: Earn rewards by referring top talent to our team. • Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie.