Customer Success Manager – Corporate Impact

🔥 37 minutes ago

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Build strategic relationships with executives and key stakeholders. • Drive usage and value realization of YourCause solutions. • Develop and execute joint success plans supported by executive business reviews. • Onboard new customers and ensure effective use of available resources (support, training, community, etc.). • Monitor product usage and sentiment data to identify risks and opportunities. • Respond to survey feedback and proactively manage wellness plans for at-risk customers. • Protect recurring revenue through proactive sentiment tracking and wellness planning. • Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients. • Identify and support expansion opportunities in collaboration with sales. • Foster loyalty and develop customer champions through reference programs, stories, and event participation. • Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).

🎯 Requirements

• 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector. • Proven success in relationship-building and customer service. • Strong communication and presentation skills. • Experience engaging with c-suite executives and managing sensitive discussions. • Ability to derive insights from data and demonstrate cloud technology. • Self-starter with a collaborative mindset and global perspective. • Familiarity with Blackbaud solutions is a plus. • Passion for helping others and driving social impact.

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program