Client Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BLACKCLOAK

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

Cybersecurity • SaaS

BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

📋 Description

• Maintain and grow business relationships with corporate clients • Ensure clients attain maximum value from BlackCloak • Renew client relationships annually and identify growth opportunities within established accounts • Map champions, decision influencers, decision makers, and procurement personnel and processes within assigned accounts • Serve as a trusted advisor to clients and internal teammates in client success, sales, and marketing • Manage relationships with key clients across industries • Create value-add through regular touchpoints • Craft reports on utilization and value-add stories • Partner with the Client Success Team to deliver corporate and individual client engagement • Research and build relationships within existing accounts, including executive stakeholders • Collaborate with the BlackCloak Executive team to connect clients with senior leadership • Achieve ARR goals • Develop strategies to maintain industry-best renewal rates on time • Meet and exceed upsell targets • Provide company-wide and account-level reporting and insights • Prepare and deliver account renewal and revenue expansion forecasts • Work with account executives to bring in new corporate clients and ensure seamless onboarding and transition • Provide weekly internal utilization reports • Report to clients monthly and quarterly, or weekly as required

🎯 Requirements

• 5+ years experience in software and/or SaaS sales to large enterprises • BA/BS or equivalent combination of education and experience • Track record of success consistently exceeding sales goals • Ability to travel within the United States • Experience with information security and online privacy a plus

🏖️ Benefits

• 100% remote within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents • Health Savings Account with company contribution for eligible medical plans • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend