Customer Success Manager

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BlastPoint

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Energy

Artificial Intelligence • Enterprise • Energy

BlastPoint is a company that specializes in customer intelligence and AI-driven solutions to help businesses optimize customer engagement and operational efficiency. Their platform offers AI-driven segmentation, customer engagement optimization, sustainability solutions, and more, providing insights that empower companies to understand and predict customer behavior. They cater to diverse industries, including energy, enterprise, credit unions, retail, and franchises, helping them achieve strategic objectives with minimal IT involvement. BlastPoint enables its partners to leverage significant AI-driven gains with accessible technology that integrates with existing systems.

📋 Description

• Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers. • Develop a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics. • Build and maintain strong relationships across all levels of the organization, from day-to-day platform users to executive stakeholders. • Lead regularly scheduled strategic meetings to review progress, align priorities, remove obstacles, and maintain momentum toward customer goals. • Proactively guide customers toward achieving their objectives by connecting business priorities with platform capabilities, best practices, and actionable recommendations. • Participate in onboarding sessions, and lead product training, Executive Business Reviews, and strategic planning discussions that reinforce customer goals and long-term success. • Drive adoption through outcome-focused customer engagement, providing recommendations and workflow guidance aligned with each customer's business objectives. • Continuously monitor customer performance against established goals, platform adoption, and engagement metrics to identify trends, measure success, and proactively address declining performance before it becomes a risk. • Translate customer data, platform usage, and campaign performance into meaningful insights that demonstrate measurable business value and ROI. • Bring new ideas, industry perspectives, benchmarks, and actionable recommendations to every customer interaction - not just status check-ins.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 3–5+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably within a B2B SaaS or technology organization. • Experience managing a portfolio of customer relationships across different stages of the customer lifecycle while balancing recurring engagements and strategic initiatives. • Experience creating and delivering Executive Business Reviews, strategic presentations, success plans, or customer-facing recommendations. • Demonstrated ability to analyze customer data and performance metrics to develop actionable insights and tell compelling, data-driven stories. • Willingness to travel periodically for customer meetings, conferences, and company All-Hands events (approximately twice per year within the U.S.).

🏖️ Benefits

• Competitive compensation • $500 home office stipend • Medical, dental, and vision insurance • Flexible, work-life balance culture • Three weeks of paid vacation • 11 paid company holidays • Unlimited sick time • 401(k) retirement plan