Customer Success Manager

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ProScore Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

📚 Education

Compliance • Education • Construction

ProScore Technologies is a leading provider of IRA Compliance Risk Management solutions that help organizations efficiently manage their compliance frameworks and risks. Through its innovative platform, ProScore simplifies complex requirements associated with the Inflation Reduction Act, ensuring that companies can easily navigate local, state, and federal regulations. The company also sponsors nationally approved Registered Apprenticeship Programs geared towards construction roles, offering features such as prevailing wage verification, robust reporting, and audit capabilities to enhance overall workforce compliance and accountability.

📋 Description

• Engage with clients to ensure they optimize their use of ProScore’s suite of AI-powered products. • Support the Director of Customer Success in facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. • Manage custom client projects, ensuring they are completed efficiently and successfully. • Become a subject matter expert in ProScore’s AI-powered compliance solutions. • Guide new clients through the initial stages of using the product or service, including setup, training, and initial support. • Conduct virtual training sessions and system reviews for clients. • Act as the main point of contact for client communications, troubleshooting, and issue resolution.

🎯 Requirements

• Proven experience in customer success or similar roles, with strong client relationship-building skills. • Forward-thinking, proactive, and a problem solver. • Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. • Ability to stay organized and manage multiple projects and clients simultaneously. • Prior experience in SaaS, RegTech, or FinTech industries is preferred. • Bachelor’s Degree preferred, but not required. • Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. • Strong interpersonal skills; ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. • Experience in conducting virtual and in-person presentations or training is a plus.

🏖️ Benefits

• Innovative AI-Powered Environment • Career Growth • Impactful Work • Collaborative Culture