Customer Success Manager

Job not on LinkedIn

🕒 June 17

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Linear

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Productivity

☁️ SaaS

Productivity • SaaS

Linear is a software development company that aims to set a new standard in modern software creation. With a focus on the quality of software driven by the talent and well-being of its creators, Linear strives to make the software development process feel magical.

📋 Description

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback • Become a product expert and help customers use Linear to drive business outcomes • Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts • Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

🎯 Requirements

• 5+ years relevant work experience in a technical customer-facing role • SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively • Previous experience working with product + engineering teams and/or developer tools is preferred

🏖️ Benefits

• Interesting and challenging work • Work-life balance • Competitive salary and equity • Employee-friendly equity terms (early exercise, extended exercise) • Stipend to set up your home office • Paid lunch and coffee during workdays • Work remotely, no commuting to the office • Paid co-working space/desk at an office • Health, dental, and vision insurance (US) • Regular team events and offsites • 5 weeks of paid vacation • 4 months of paid parental leave