Blazeo
51 - 200 employees
Founded 2008
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Blazeo is a conversational lead-conversion and automation platform (formerly ApexChat) that combines AI-powered chat and voice agents with U. S. -based live call center support to capture, qualify, and convert website visitors. Its SmartHub centralizes lead management, appointment scheduling, retainer signing, communications across web/Facebook/SMS/phone, and reporting/automations to streamline follow-ups and boost conversions. Blazeo serves service-oriented businesses (law firms, home services, medical services, college admissions, real estate, marketing agencies) and emphasizes combining generative AI with human agents for scale and quality.
Call Center Manager – Director
Job not on LinkedIn
🔥 2 minutes ago
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Blazeo
51 - 200 employees
Founded 2008
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Blazeo is a conversational lead-conversion and automation platform (formerly ApexChat) that combines AI-powered chat and voice agents with U. S. -based live call center support to capture, qualify, and convert website visitors. Its SmartHub centralizes lead management, appointment scheduling, retainer signing, communications across web/Facebook/SMS/phone, and reporting/automations to streamline follow-ups and boost conversions. Blazeo serves service-oriented businesses (law firms, home services, medical services, college admissions, real estate, marketing agencies) and emphasizes combining generative AI with human agents for scale and quality.
📋 Description
• Oversee the 24/7 remote call center operations • Develop processes to meet industry standards • Analyze and leverage data to improve key metrics • Recruit, train, and manage remote agents • Manage the call center budget
🎯 Requirements
• 3+ years in a Call Center Manager/Director role • Expertise in scheduling and workforce management • Strong data analysis skills • Experience with budget and payroll management • Proven experience in de-escalation strategies
🏖️ Benefits
• Performance-based bonus • Schedule flexibility • Remote work options
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