Founding Customer Support Engineer

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Blee

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📣 Marketing

💰 $500k Pre Seed Round - Blee on 2022-08

Marketing

Blee is a company for which the only available public information in this request is a large snippet of website stylesheet/CSS (including Webflow comments). The snippet shows responsive layout rules, button/icon sizing, swiper pagination styling and other front-end UI styles, indicating Blee has an operational website built with Webflow or a similar web-builder. No product, service, business model, or target customers are described in the provided text. Based strictly on the supplied content, Blee should be characterized as an organization with a web/marketing presence; it may be a web design/development site or a company using a Webflow-powered marketing site, but that is not explicitly confirmed by the text.

📋 Description

• Own the support queue as first responder across every inbound channel, with clear ownership of response and resolution times • Resolve technical issues end to end by reproducing problems, diagnosing logs, configuration, and integrations, and fixing issues or handing Engineering a clean, reproducible write-up • Explain AI checks, rulesets, and configuration effects to customers, converting conversations into configuration changes or product tickets • Build and maintain a self-serve layer including a help center, FAQs, troubleshooting guides, and short video walkthroughs • Automate repeat work with macros, triage and routing rules, AI agents over documentation, and in-product guidance • Close the loop with Product and Engineering by filing issues with reproduction steps and cross-account impact and pushing for fixes • Create internal runbooks, escalation paths, and enablement for Customer Success and Implementation • Define support severity levels, coverage model, response targets, and tooling stack • Report to the Head of Customer Success and collaborate with Engineering, Product, Customer Success, and Implementation • Support customers' legal, compliance, and marketing teams

🎯 Requirements

• 3–6 years in technical support, support engineering, solutions engineering, or technical operations at a B2B SaaS company, or in an adjacent role where you built the tooling and process behind a customer-facing function • Evidence of what you have built, such as a knowledge base, automation, internal tool, or AI workflow that measurably removed work • Hands-on experience with AI tooling and a point of view on where it helps and where it does not • Able to debug independently by reading logs, calling APIs, tracing an integration, and writing a query • Writing and video samples, including documentation, guides, or walkthroughs created by the candidate • Experience in a regulated or compliance-adjacent domain, or in marketing operations, is a plus • Applicants for US-based roles must have authorization to work for any employer • Blee is unable to sponsor or take over sponsorship of an employment visa at this time

🏖️ Benefits

• Competitive salary and equity package • Bi-annual get-togethers • Fully paid medical, dental, and vision insurance • Free access to OneMedical (US Only) • Company-paid life insurance (US Only) • Company-sponsored 401k + matching (US Only) • Flexible time off (with mandatory 15 days off) • Financial support for work-adjacent learning opportunities • Quarterly off-sites • Opportunities to join other offices when important • Remote opportunities for the right people