Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blinq

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Blinq is a digital business card platform that offers solutions for individuals, businesses, and teams to share their contact information seamlessly. Their services include NFC business cards, Apple Watch wallet widgets, email signatures, and CRM integrations. Blinq's platform is designed to enhance networking by allowing users to share up-to-date contact details effortlessly, even with those who do not have the app. The service is highly rated for its ease of use and customization options, making it a valuable tool for modern networking and business communication. Blinq appeals to environmentally conscious users by replacing traditional paper business cards, helping to cut down on carbon footprints.

📋 Description

• Own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through renewal and expansion • Understand customer goals and help them adopt Blinq across their teams • Lead conversations about renewing and growing customer accounts • Lead onboarding and rollout planning, setting clear goals for introducing Blinq across teams • Run product knowledge sessions, feature walkthroughs, and webinars tailored to administrators and team members • Build relationships with customer champions, budget owners, and decision-makers • Use product usage data and customer conversations to identify adoption barriers, renewal risks, and growth opportunities • Own renewals, including pricing and commercial discussions, and coordinate plans addressing churn or contraction risks • Grow accounts by identifying opportunities in additional teams, departments, and locations • Maintain account plans, customer health records, renewal forecasts, and expansion opportunities in the CRM • Partner with Support, Product, and Engineering to resolve escalations and communicate with customers • Improve playbooks and use AI and automation thoughtfully to manage the portfolio • Turn customer insights into product and process improvements

🎯 Requirements

• Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results • Evidence of improving adoption, retaining customers, and growing existing accounts • Confidence leading renewal, pricing, and expansion conversations, with sound commercial judgment • Ability to use customer, product, and revenue data to prioritize work and measure impact • Clear communication when running product training, navigating difficult conversations, or speaking with senior decision-makers • Strong organization and follow-through across a large portfolio • Practical approach to AI and automation • Ownership, curiosity, and comfort working independently in a remote, fast-moving environment • Experience supporting rollouts across multiple departments, locations, or larger employee populations

🏖️ Benefits

• Competitive salary and a real growth path; role and compensation grow with company growth • Generous PTO plus a flexible policy for everything life throws at you beyond that • Team offsites, dinners, and games nights • Comprehensive health, dental, and vision coverage • 20 days of annual leave • Access to a 401(k) retirement plan • Healthcare plan