Client Success Manager

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🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $50k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Bloom Growth™

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

<Bloom Growth™ is a company that combines a proven business operating system, expert coaching, and cloud-based software to help small and mid-size organizations scale faster. Their platform provides structured meeting tools (weekly, one-on-one), automated meeting minutes, goals and measurables tracking, workflows and to-dos, integrations (Zapier), org charts, and centralized docs, all guided by Bloom Growth Coaches who deliver coaching and implementation support.

📋 Description

• Manage a portfolio of customer accounts, driving adoption, retention, and expansion • Execute proactive outreach aligned to client goals, milestones, and business outcomes • Lead onboarding engagements and help customers achieve meaningful adoption milestones • Conduct customer success reviews to identify adoption gaps, opportunities, and next steps • Identify at-risk accounts and implement recovery plans to improve customer outcomes • Facilitate customer conversations focused on business outcomes and value realization • Design and execute scalable customer engagement initiatives, including campaigns, automations, and office hours • Identify and pursue expansion and referral opportunities within existing accounts • Maintain accurate customer records and account activity within HubSpot • Share customer insights and feedback with internal stakeholders • Partner cross-functionally with Customer Experience, Product, Sales, and Marketing teams to improve customer outcomes

🎯 Requirements

• 2–3 years of experience in client success, account management, or a related role • Experience managing multiple customer accounts in a high-volume environment • Demonstrated ability to independently manage client initiatives from start to finish • Strong ability to lead structured business conversations and identify opportunities for improvement • Proficiency with CRM systems, preferably HubSpot • Excellent written and verbal communication skills • Ability to thrive in a fully remote work environment • Experience in a SaaS (Software-as-a-Service) environment (preferred) • Bilingual in Spanish (preferred)

🏖️ Benefits

• 100% remote work environment • Medical, dental, vision, and life insurance • 401(k) with employer match (immediate eligibility) • Unlimited PTO • Volunteer Time Off • Paid parental leave • Professional development opportunities • Company-paid holidays