Field Service Regional Manager

Job not on LinkedIn

🕒 May 4

🌶️ New Mexico, Texas – Remote

🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $95.1k - $136.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Bloom Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Bloom Energy empowers businesses and communities to responsibly take charge of their energy. The company’s leading solid-oxide platform for distributed generation of electricity and hydrogen is changing the future of energy. Fortune 100 companies around the world turn to Bloom Energy as a trusted partner to deliver lower carbon energy today and a net-zero future. For more information,

📋 Description

• Manage growing installed fleet and Field Service Technicians both tactically and strategically to ensure the best possible customer service • Communicate with direct reports to set employee goals and objectives, develop staff, and provide performance feedback • Hire and train staff as needed • Oversee service requirements, service plans, and commission new installations to extend service coverage • Ensure Field Service personnel are trained appropriately for existing and new product systems • Provide managerial support to Field Service Technicians, coordinate technical support personnel to aid in diagnosing, troubleshooting, repairing and debugging complex fuel cell systems • Respond to situations where first-line and second-line field service support has failed to isolate or correct problems in malfunctioning equipment or software • Report design, reliability and maintenance problems or issues to Product Support, Engineering, and/or Quality • Hire, manage, and develop a high performing team • Ensure a successful customer experience with timely communications • Must be available to work on multiple projects at various, unscheduled and unanticipated sites throughout the Southwest US area • Work with Field Service Operations and Supply Chain organizations to set-up and maintain depot spare parts stocking levels • May perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred with 6+ year’s industry experience • 2+ years’ experience as a high functioning supervisor of 5 - 20 employees • Advanced understanding of fuel cell operation preferred • Strong understanding of requirements of working safely in an industrial setting • Advanced proficiency in AC & DC technology • Strong mechanical aptitude and troubleshooting skills; understanding of mechanical systems, piping, plumbing and valve operation • Highly motivated and able to work independently • Demonstrated self-initiative, sound judgment, integrity and professionalism • Ability to communicate with all levels within the organization in a verbal and written manner • Highly customer-focused (both externally and internally) • Solid decision making, critical thinking, time management, and organization skills • Attention to detail and strong analytical skills.

🏖️ Benefits

• Medical, Dental, and Vision plans with a large employer contribution • 401(k) Retirement Plan with company match • Generous Mental Health Support services • Legal services • Virtual Physical Therapy access • Fertility & Family Forming benefits