Principal Strategic Customer Consultant

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🔴 Lead

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Become an expert in Bloomreach products and craft joint roadmap plans with key customers • Partner with Product to understand the evolving product roadmap, influence prioritization through customer evidence, and develop adoption strategies • Develop repeatable value measurement and reporting approaches to demonstrate ROI, support retention, and uncover expansion opportunities • Understand deep technical product nuances while communicating with executives and developing high-level strategies • Develop a culture of continuous testing within the book of business • Deliver high-impact value reporting to customers • Drive feature adoption and communicate the value of each new release • Prepare, facilitate, and own data for QBRs and EBRs • Act as a business owner for the book of business, focusing on gross retention and commercial risks • Lead executive-level strategic discussions covering business priorities, investment decisions, and long-term growth • Work as a trusted executive-level advisor alongside an Account Manager and Forward Deployed Engineer in a dedicated account pod

🎯 Requirements

• Bachelor’s degree in computer science, engineering, business, operations, or a related field • 7–10 years of experience in SaaS or eCommerce, specifically within Search and Product Discoverability • Excellent executive communication skills and comfort presenting to executive audiences at Fortune 10 companies • Comfortable having technical conversations while developing winning strategies • Entrepreneurial mindset, high energy, dedication, and drive to succeed • Analytics background, including finding stories within data • Experience using tools like Tableau and Redshift

🏖️ Benefits

• Health care including medical, dental, and vision insurance • 401k plan with employer contribution • Flexible working hours • Virtual-first work model with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program and personal development workshops • Communication coach support • Leader Development Program with feedback, coaching, and check-ins • $1,500 annual professional education budget for books, courses, and certifications • Employee Assistance Program with counselors • Calm subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards and celebrations

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