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Professional Services Consultant – East Coast

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois, New York – Remote

infoinfo

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

Where this job comes from

Posted on Ketch's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Ketch

Ketch

51 - 200 employees

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

Ketch is a next-generation privacy management software company that provides tools for data-driven brands to effectively manage and enforce privacy compliance. Their platform offers features such as programmatic privacy, consent management, DSR automation, data mapping, and AI governance. Ketch focuses on helping brands collect and mobilize permissioned data while ensuring compliance with global privacy regulations like GDPR and CCPA/CPRA. The company provides solutions tailored for different roles and verticals, including legal teams, marketers, engineers, retail, eCommerce, technology, communications, media, and financial services. Ketch positions itself as a leader in privacy and data management with the aim to empower brands in handling responsible data stewardship and integrating privacy choices into their data ecosystems.

📋 Description

• Own customer implementations end to end, from discovery and solution design to deployment, as the customer's single point of contact for communication, expectations, and escalations • Own technical conversations with customer stakeholders and educate customer teams on the platform's features and use cases • Identify upsell opportunities as the customer's main point of contact and work alongside Sales to close them • Bring customer feedback to Product and Engineering to shape future product and services • Measure impact through time to value, customer satisfaction, and customer product utilization • Work closely with colleagues across the GTM, Engineering, and Product teams

🎯 Requirements

• This role is remote but candidates must be located in the metropolitan area of one of our hub cities: New York, Chicago, or Atlanta • 7+ years in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm • Experience managing several implementations at the same time • Technically proficient enough to lead every conversation with the customer's technical stakeholders independently and guide them through Ketch technology, including SaaS architectures, APIs, JavaScript SDKs, and integrations; coding skills are not required • Ad-tech or mar-tech experience is a strong plus, especially an understanding of how websites and mobile apps capture data through pixels, scripts, and SDKs • Start-up experience in B2B SaaS preferred • Data privacy knowledge is a plus, but not required • Fluent in written and spoken English; knowledge of a second language is a plus • Legally authorized to work in the United States • Bachelor's degree required

🏖️ Benefits

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees • Unlimited PTO • 10 paid company holidays • Paid parental leave • Remote-friendly with flexible scheduling built around core collaboration hours • Commuter benefits for office-based employees • Equity

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