Technical Client Success Manager – Hospitality

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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BlueAlly

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Cloud • Artificial Intelligence • Cybersecurity

BlueAlly is a technology solutions provider specializing in cloud-native modernization services, application development, and IT infrastructure enhancements for enterprises. They focus on transforming critical applications, optimizing AI solutions, and delivering tailored networking and security measures, all aimed at empowering businesses to achieve peak performance and navigate the complexities of digital transformation. BlueAlly partners with leading technology companies to offer a comprehensive suite of services, including DevOps, data management, cloud solutions, and compliance consulting.

📋 Description

• Serve as the main liaison between clients and internal technical teams. • Drive client satisfaction, retention, and growth by delivering proactive account management and support. • Understand clients' business objectives and align IT solutions accordingly. • Coordinate service delivery, onboarding, and ongoing support with internal engineers and project teams. • Monitor client environments and usage trends to recommend improvements or upgrades. • Identify risks to client success and develop mitigation strategies. • Manage regular business reviews and provide performance reporting (SLAs, KPIs, etc.). • Collaborate with Sales and Technical teams to identify upsell/cross-sell opportunities. • Advocate for the client internally while balancing business priorities.

🎯 Requirements

• 6-10 years of experience in a client success, technical account management, or IT service delivery role. • Strong understanding of Managed Services offerings (e.g., infrastructure support, cloud services, cybersecurity, networking). • Familiarity with ITIL framework and service management tools (e.g., Zendesk, NinjaOne, etc). • Excellent communication, interpersonal, and problem-solving skills. • Ability to manage multiple accounts and priorities effectively. • Experience working with cross-functional teams (sales, engineering, support). • Technical acumen and the ability to translate complex IT concepts into business value. • Preferred: Experience with MSP-specific tools. • Familiarity with SLAs, KPIs, and other performance metrics in an MSP context.