Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $68.1k - $114.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Vectra AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Vectra AI is a leading cybersecurity company specializing in AI-driven detection and response solutions to protect against complex cyber threats. The company offers an integrated platform for extended detection and response (XDR), capable of detecting, prioritizing, investigating, and responding to threats across networks, identities, clouds, and endpoints. Vectra AI leverages Attack Signal Intelligence to provide real-time, AI-driven insights that empower security analysts to detect and stop attacks more effectively. It is widely used across various industries, including finance, healthcare, government, and critical infrastructure, helping organizations improve their security posture, reduce alert noise, and enhance their incident response capabilities. Vectra AI is recognized globally for its pioneering work in AI security and holds numerous patents in threat detection.

📋 Description

• Own the success of a portfolio of commercial and mid-market customers. • Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. • Conduct Success Reviews and value conversations based on customer maturity and business needs. • Develop success plans for customers requiring additional guidance. • Act as the primary Customer Success contact for assigned accounts. • Lead customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication. • Host weekly virtual Office Hours to provide customers with technical guidance, best practices, and open Q&A sessions. • Plan and deliver monthly customer enablement webinars focused on product capabilities, new features, security use cases, and operational best practices. • Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer onboarding, adoption journeys, and self-service resources.

🎯 Requirements

• 5+ years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role. • Demonstrated success driving customer adoption, retention, renewals, and expansion and understanding the customer lifecycle. • Experience delivering customer presentations, executive business reviews, and technical workshops. • Strong understanding of enterprise cybersecurity technologies, including network security, SIEM, NDR/XDR, sandboxing, identity security, or incident response platforms. • Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts. • Understanding of modern cybersecurity threats, attack techniques, and security operations.

🏖️ Benefits

• Health care insurance • Income protection / life insurance • Access to retirement savings plans • Behavioral & emotional wellness services • Generous time away from work • Comprehensive employee recognition program