Senior UX/CX Designer – Experience Strategy, Research

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☕ Washington – Remote

☕ Washington – Remote

💵 $45 - $48 / hour

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Blueprint

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🛒 Retail

Retail • Financial Services • Health & Life Sciences

Blueprint is a technology consulting firm that helps organizations modernize their data platforms and accelerate AI adoption. They specialize in Databricks and lakehouse solutions, data migrations (including Snowflake-to-Databricks), data governance and Unity Catalog, cloud and infrastructure, generative AI (AI Factory), analytics, application development, and video analytics. Blueprint focuses on delivering fast time-to-value with accelerators like the Lakehouse Optimizer and Augmented FinOps, serving enterprise clients across regulated and data-intensive industries.

📋 Description

• We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. • This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. • You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences. • Lead strategic customer experience and user experience initiatives from discovery through delivery. • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations. • Translate customer insights, business objectives, and research findings into actionable experience strategies. • Create and maintain design artifacts including: • Journey maps • Service blueprints • Personas • Customer jobs-to-be-done • User scenarios • Task flows • Wireframes • Storyboards • Creative briefs • Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices. • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs. • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods. • Guide research synthesis efforts and connect customer insights to strategic design recommendations. • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders. • Build strong partnerships across teams to champion an outside-in, customer-centric approach. • Identify emerging customer needs and larger experience opportunities through analysis of research and available data. • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate. • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts. • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers. • Develop holistic solutions that balance customer needs, business goals, and technical realities.

🎯 Requirements

• Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design; • OR Master's Degree in a related field and 6+ years of experience; • OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies. • 8+ years of product or service design experience is strongly preferred for ideal candidates. • Proficiency with design tools such as: • Figma • Adobe Photoshop • Adobe Illustrator • Sketch • 3–4+ years of hands-on UX research experience, including: • Planning research studies • Conducting customer or user interviews • Gathering contextual insights • Synthesizing findings into design recommendations • Experience independently conducting user research with minimal oversight. • Expertise in Customer Experience (CX) Design and Design Thinking methodologies. • Demonstrated ability to combine UX research and UX design responsibilities in a single role. • Strong communication, presentation, facilitation, and storytelling skills. • Experience creating strategic design deliverables beyond visual interface design.

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development