Director of Telecommunications

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🕒 March 29

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Boston Medical Center (BMC)

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties.

📋 Description

• Provide strategic and operational leadership for the organization’s enterprise-wide telecommunication systems • Develop and execute a comprehensive contact center strategy that supports clinical operations • Lead the modernization of voice and contact center platforms • Integrate telephony and mobility platforms with clinical and business systems • Oversee day-to-day operations and performance of enterprise voice infrastructure • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs)

🎯 Requirements

• Bachelor’s degree in Information Technology, Telecommunications, or a related field; • 10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment. • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network. • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.

🏖️ Benefits

• benefits (medical, dental, vision, pharmacy) • discretionary annual bonuses and merit increases • Flexible Spending Accounts • 403(b) savings matches • paid time off • career advancement opportunities • resources to support employee and family well-being