Patient Service Representative

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Boston Medical Center (BMC)

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties.

📋 Description

• Handle inbound and outbound communications for up to six BMC ambulatory practices • Respond to patient inquiries • Schedule and reschedule appointments using a computerized scheduling system • Follow up with patients and resolve questions or concerns regarding medication reconciliation and refills • Perform insurance verification and authorization management • Document and relay patient information to practices according to practice guidelines • Communicate with patients and staff through phone calls, online chats, emails, faxes, and mail • Answer and resolve patient inquiries professionally, empathetically, and in a patient-centered manner • Transfer calls to appropriate practice personnel when additional consultation is needed • Provide accurate information and update patient records using Epic • Confirm appointment details, directions, language-specific home instructions, and required lab or imaging instructions • Identify opportunities to improve work processes and remain current on healthcare developments • Escalate issues outside existing protocols or processes • Attend training sessions for phone support, customer service, system upgrades, clinical systems, and additional practices • Assist with training and orientation of new personnel under manager or supervisor direction • Participate in staff meetings and identify process obstacles affecting patient experience • Adapt to departmental needs by assisting team members, floating, and adjusting assignments • Perform other duties as needed

🎯 Requirements

• Minimum of a High School diploma/GED • Ability to explain complicated healthcare issues to patients with empathy and concern • Ability to empathize with and coach patients in navigating the healthcare system • Effective interpersonal skills with diverse groups of professionals and personalities in a team environment • Excellent English communication skills, oral and written • Comfort using phone calls, online chats, emails, faxes, and mail • Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook • Ability to document work in a professional and efficient manner • Stable internet connection • Quiet and secure work-from-home space free from interruptions • Compliance with patient rights, HIPAA, privacy, infection control, safety, and hospital conduct standards

🏖️ Benefits

• Medical, dental, vision, and pharmacy benefits • Contract increases • Flexible Spending Accounts • 403(b) savings matches • Earned time cash out • Paid time off • Career advancement opportunities • Resources to support employee and family wellbeing • Permanently remote work arrangement • Employer does not require employees to purchase equipment

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