Mainframe Customer Success Specialist

Job not on LinkedIn

🔥 38 minutes ago

🏄 California, New York, +3 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $114.5k - $190.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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BMC Software

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Series unknown on 2018-06

Enterprise • SaaS • B2B

BMC Software is a long-established enterprise software company that builds IT operations, service management, automation, and cloud/mainframe management solutions for other businesses. The company delivers enterprise-grade products and platforms (including on-premises and SaaS offerings) that help organizations monitor, manage, and automate IT services and infrastructure, and it increasingly emphasizes AI-driven capabilities and collaboration in its product portfolio.

📋 Description

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level. • Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice. • Be responsible for driving customer adoption and success. • Serve as an escalation point for customer issues impacting their success to drive risk mitigation. • Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction. • As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.

🎯 Requirements

• Excellent communication skills (verbal & written) in English, along with strong customer handling skills. • Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently. • Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience. • Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred. • Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops. • Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas. • 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security). • Understanding of customer challenges in large mainframe environment and the ability to address them. • Good understanding of cloud technologies. • BS degree in Computer Science or related technical field OR equivalent experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options