Customer Success Engineer

Job not on LinkedIn

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

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Bolster, Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Bolster, Inc. is a company specializing in AI-powered security solutions to protect organizations from phishing, scams, and impersonations online. Their platform uses advanced technologies like generative AI to monitor and take down malicious activity across various digital channels, including email, social media, app stores, and the dark web. Bolster provides comprehensive protection by automating threat detection and remediation, offering visibility into attacker activities, and ensuring quick responses to threats. The company’s solutions cater to organizations by enhancing their security operations and providing real-time protection against multi-channel attacks.

📋 Description

• Provide hands-on technical guidance and support to existing, directly-sold customers • Lead technical onboarding and implementation for new and existing direct Bolster customers • Configure integrations, APIs, and platform settings across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows • Run technical training sessions and product demos • Troubleshoot product issues with Support, Security Operations, and Engineering • Serve as the technical point of contact alongside Customer Success Managers on customer calls • Track common technical questions and friction points and provide feedback to Product and Documentation • Build deep product knowledge across Bolster's capabilities • Occasionally engage with channel partners

🎯 Requirements

• Candidates must be authorized to work in the United States • Bolster cannot sponsor visas or provide employment-based immigration support now or in the future • 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar), or a strong technical foundation from education or internships and a clear interest in moving into customer success • Comfortable learning a product quickly and explaining it clearly to non-technical customers • Strong written and verbal communication skills • Detail-oriented and organized; comfortable managing multiple customers and open items at once • Genuinely growth-minded and interested in building toward a Technical Account Manager or Solutions Engineering role • Preferred: basic familiarity with APIs, web/DNS concepts, or integrations • Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk • Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting

🏖️ Benefits

• Excellent medical, dental, and vision insurance • Flexible time off • Paid holidays • Equity • 401(k) plan • Incentive compensation may be available • Comprehensive benefits package