People & Operations Manager

🕒 May 29

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Boogie Team

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Boogie Team is a Los Angeles–based remote staffing and virtual assistant company that connects U. S. businesses with trained remote professionals from the Philippines and Latin America. The company provides administrative support, customer service, sales (cold calling and lead follow-up), bookkeeping, marketing support, real-estate specific VA services, and CRM/workflow management, offering fast matching and trial periods to help entrepreneurs and growing businesses scale operations with managed virtual teams.

📋 Description

• Manage day-to-day operations of active virtual assistants after placement, including performance, attendance, communication, and accountability • Conduct regular check-ins with virtual assistants to ensure expectations are clear, issues are addressed, and support is provided when needed • Support client communication, satisfaction, and retention by helping maintain strong relationships and consistent follow-through • Coordinate onboarding, agreements, schedules, operational setup, payroll coordination, and internal tracking • Handle operational issues, escalations, replacements, workflow bottlenecks, and other moving parts with professionalism and urgency • Maintain SOPs, internal systems, documentation, reports, and operational organization across the company • Work closely with leadership to improve execution, structure, accountability, and overall operational efficiency

🎯 Requirements

• Experience in staffing, outsourcing, BPO, customer success, agency operations, HR operations, or remote workforce management • Strong people management, coordination, and problem-solving skills • Excellent written and verbal communication skills, especially in a remote work environment • Highly organized, detail-oriented, and able to manage multiple priorities at once • Calm under pressure, solution-oriented, and comfortable handling escalations or operational challenges • Strong sense of ownership, accountability, and follow-through • Comfortable working with internal systems, trackers, communication tools, and operational processes • Experience managing remote teams, virtual assistants, or international staff is preferred • Background in recruitment, staffing operations, client success, or workforce coordination is preferred • Familiarity with Google Workspace, Slack, ClickUp, Notion, Airtable, CRM systems, payroll trackers, or similar platforms is preferred • Experience supporting client accounts, team performance, onboarding, and retention is preferred • Ability to improve SOPs, build structure, and create smoother workflows as the company grows

🏖️ Benefits

• Remote work • Full-time, long-term role • Supportive team environment • Growth opportunities as Boogie continues to expand its client base, team, and internal systems