Roadside Assistance Territory Manager

🔥 1 hour ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Bosch

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 Non Equity Assistance on 2018-06

Manufacturing • Consulting • Logistics

Bosch is a multinational engineering and technology company known for its diverse range of products and services across various sectors. It specializes in mobility solutions, providing extensive expertise in vehicle technology, including hardware and software for automated driving. Bosch is also committed to sustainability, offering innovations in energy efficiency, battery technology, and hydrogen solutions, all aimed at addressing the major challenges of our time through advanced research and development.

📋 Description

• Grow and manage contractor relationships to ensure roadside assistance services meet quality and financial targets • Manage adherence to territory plans covering service-provider performance metrics, claims cost, and in-network dispatch growth • Perform market bids to optimize price and performance • Handle contracting and onboarding of approved towing and roadside assistance candidates • Investigate and resolve complaints and damage cases arising from territory activity • Inspect towing facilities and equipment to ensure contract compliance • Recruit towing and roadside assistance companies to prepare the territory for service requests • Analyze performance gaps and service issues and report findings to management • Investigate and resolve billing disputes with contracted facilities • Attend towing association meetings, trade shows, and related industry events • Travel frequently throughout the assigned territory • Report to the Director of Product & Partner Management for the Roadside Protect business unit

🎯 Requirements

• Bachelor’s degree in business; equivalent experience may be considered in lieu of degree • 5+ years’ experience in account or vendor management, business consultation, business ownership role, or fleet supervisory role involving vendors/service providers/drivers • 5+ years’ experience working with and managing independent towing and roadside assistance companies in a contracted environment • Experience in rate negotiation • Experience in territory management • Experience in complaint and damage handling • Valid driver’s license and good driving record • Willingness and ability to travel as required for various needs and industry events • Must reside in the assigned territory, preferably near a metropolitan area • Indefinite U.S. work authorization required; future sponsorship unavailable

🏖️ Benefits

• Remote work arrangement • Quarterly/as-needed corporate office visits • Confidentiality of application information according to EEO guidelines

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