Salesforce Administrator – Sales & Service Cloud

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bounteous

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2021-08

Consulting • Healthcare • Marketing

Bounteous is a digital solutions firm known for its co-innovation model, which assists leading brands in navigating digital transformations and enhancing user experiences. The company partners with businesses from various sectors such as financial services, healthcare, telecommunications, retail, and convenience, to deliver data-driven solutions. Bounteous offers expertise in areas including artificial intelligence, data analytics, digital commerce, and cloud enablement, helping its clients harness technology for sustained growth and brand loyalty. With a global presence, Bounteous is dedicated to creating personalized and effective digital strategies that drive business success.

📋 Description

• Own day-to-day administration of Salesforce custom and standard objects, page layouts, record types, and data model changes • Build and maintain Flow-based automation, including screen, record-triggered, and scheduled flows • Configure and maintain approval processes, entry criteria, approval steps, and notifications • Configure Sales Cloud leads, accounts, contacts, opportunities, sales processes, stages, and validation rules • Administer products, price books, quotes, quote templates, and CPQ or Revenue Cloud Advanced configuration where applicable • Maintain forecasting hierarchy, forecast categories, quotas, and Enterprise Territory Management • Configure lead assignment, lead conversion mapping, and duplicate/matching rules • Support Sales Engagement, Einstein Sales features, and Agentforce Sales capabilities • Configure Service Cloud cases, record types, Service Console layouts, Omni-Channel routing, Knowledge, entitlements, and SLAs • Partner with Salesforce engineers and architects on declarative configuration and technical architecture • Translate business requirements into scoped, sized, and sequenced backlog items • Provide estimation support for stories, enhancements, and change requests • Troubleshoot production issues and implement fixes or workarounds • Drive continuous improvement across configuration, automation, and administration processes • Support Salesforce Lightning Outlook integration and Agentforce proof-of-concept activities • Participate in standups, sprint planning, backlog refinement, retrospectives, sandbox testing, deployments, release validation, and bi-weekly demos • Provide occasional after-hours or weekend support for critical or high-severity production issues

🎯 Requirements

• 3+ years of hands-on Salesforce administration experience • 1+ year supporting Sales Cloud and/or Service Cloud in a production environment • Strong working knowledge of objects, fields, record types, relationships, and page layouts • Proven experience building and maintaining Flow automation and approval processes • Practical experience with Opportunity/Lead management, products, price books, quotes, and forecasting configuration • Practical experience with Case management, Omni-Channel, Knowledge, and Entitlement/SLA setup • Solid grasp of profiles, permission sets, role hierarchy, OWD, and sharing rules • Comfortable working within Scrum or Kanban, including backlog grooming and story estimation • Able to troubleshoot production issues under time pressure and communicate status to technical and non-technical stakeholders • Able to work core hours aligned to Pacific Time, including occasional after-hours/weekend support • Salesforce Certified Administrator required • Platform Administrator II strongly preferred • Salesforce Certified Sales Cloud Consultant a plus • Salesforce Certified Service Cloud Consultant a plus • Experience with Lightning Sync or Lightning for Outlook preferred • Familiarity with Agentforce, Einstein, and POC or pilot experience preferred • Experience supporting large-scale, multi-team Salesforce programs in hospitality, gaming, or similar industries preferred • Familiarity with change sets, Salesforce CLI, Gearset, Copado, or similar preferred

🏖️ Benefits

• Equal opportunity employer • Eligible candidates may be sponsored for employment visas • Remote work arrangement • Opportunities to contribute to Agentforce proof-of-concept activities and emerging AI initiatives