Guest Experience Representative

Job not on LinkedIn

🔥 57 minutes ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bowlero Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

📣 Marketing

📦 Logistics

💰 Post-IPO Equity on 2021-12

Food & Beverage • Marketing • Logistics

Bowlero Corporation is a leading bowling and entertainment venue that combines bowling, arcade games, and a diverse food and drink menu for an enjoyable experience. With offers like the Summer Season Pass, guests can enjoy discounts on bowling, games, and dining, making it a popular destination for parties and events. The company is focused on creating a lively atmosphere for all ages, providing league options and special events, making it a go-to spot for family fun and social gatherings.

📋 Description

• Manage high-volume guest communications, reservations, and inquiries across phones, email, chat, social media, and other digital channels • Personalize interactions to create memorable guest experiences • Handle online reservations, group events, adjustments, cancellations, and refunds accurately • Identify opportunities to enhance guest experiences through recommendations and upgrades • Coordinate with on-site operations teams • Support guests with retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, and related offerings • Resolve guest challenges, technical issues, and service recovery situations; escalate when appropriate • Develop expert product knowledge across brands, including center details, property features, promotions, and event sales processes • Respond to billing inquiries and concerns • Meet quality assurance expectations across all channels • Identify recurring trends and provide feedback to leadership

🎯 Requirements

• High school diploma required; associate or bachelor’s degree preferred • Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required • Full availability including weekends and holidays • Ability to work independently and collaborate effectively in a team environment • Strong listening, written, and verbal communication skills • Receptive to coaching and feedback • Ability to meet or exceed goals while solving problems in a fast-paced environment • Proficient computer skills, including navigating multiple systems and web applications simultaneously • Ability to use search tools to locate information • Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems • Zendesk experience is a plus

🏖️ Benefits

• Performance-based incentives • Healthcare coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) retirement plan • Employee stock purchase program • Employee Assistance Program (EAP) • Paid vacation • Paid holidays • Paid sick leave • Wellness resources • Bowling, Boomer's, and Waterpark discounts • Retail discounts • Event discounts

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