Customer Service Representative

🔥 0 minutes ago

🦬 Montana – Remote

🦬 Montana – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Bozeman Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Bozeman Health is a healthcare organization providing a wide range of medical services across multiple locations in Montana. Their facilities include the Bozeman Health Deaconess Regional Medical Center, Belgrade Clinic, and Big Sky Medical Center, offering services such as primary care, women's health, pediatrics, and cancer care. Bozeman Health is dedicated to community benefit, quality healthcare, and enhanced patient experiences through various healthcare programs and services.

📋 Description

• Provide effective customer service to patients, internal departments, other medical facilities • Resolve customer complaints and concerns • Answer phones and respond to inquiries from patients, internal departments, and other medical facilities • Manage approximately 65–80 inbound and outbound calls per day • Contact patients about balances, financial assistance options, payment arrangements, and insurance coverage validation • Screen and route patient calls to other departments • Respond to patient questions and needs using Epic • Maintain effective working relationships and communication within and across departments • Complete required education on time according to DNV requirements, Bozeman Health policy, and registry requirements

🎯 Requirements

• Must reside in Montana • Six months of experience serving a large number of customers in a fast-paced environment • Six months of experience using a computer and typing with proficiency and accuracy • Excellent telephone communication skills • High proficiency and accuracy in computer data entry while talking with patients • Preferred: High School Diploma or Equivalent • Preferred prior work experience with medical and billing terminology • Preferred prior work experience in healthcare • Ability to learn current and new computer applications and office equipment used at Bozeman Health • Strong interpersonal, verbal, and written communication skills • Ability to exercise sound judgment, patience, tact, discretion, sensitivity, and confidentiality • Ability to perform essential job functions in a busy and stressful environment • Ability to analyze, organize, and prioritize work while meeting multiple deadlines • Regular and sustained attendance • Ability to work beyond a standard 40-hour workweek, including weekends and after-hours shifts • On-call work may be required • Ability to meet the stated physical, visual, cognitive, and environmental requirements