Client Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Serve as the critical first point of contact for Lyra clients seeking mental health care • Conduct needs assessments and educate clients about Lyra’s services and benefit offerings • Connect clients to appropriate care • Prioritize client safety and wellbeing by recognizing potential safety concerns and escalating to clinical teams • Answer benefit, product, and technical questions • Support clients throughout their care journey with confidence and compassion • Manage high-volume inbound calls, emails, and chats • Field unexpected situations throughout the workday • Engage in feedback and frequent self-assessment • Work in a structured team environment • Demonstrate flexibility with shift changes • Pivot between chat, email, and phone servicing channels as needed

🎯 Requirements

• Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role • Exceptional writing skills and ability to provide information clearly and concisely in a warm, friendly tone • Experience with Zendesk, Salesforce, and/or chat tools, or ability to quickly learn new tools and systems • Flexibility to work evenings, weekends, and holidays as part of the regular coverage schedule • Strong written and verbal communication skills • Ability to navigate Customer Relationship Management tools • Ability to handle high-volume workloads across chat, email, and phone channels • Ability to work one of the following shifts: Sunday–Thursday, 11:30am–8pm PT, or Tuesday–Saturday, 11:30am–8pm PT • Ability to work effectively in a structured team environment • Prior healthcare and/or technology environment experience preferred • Remote work experience is a plus • Passion for improving mental health care and leveraging technology to scale access to evidence-based therapies • Proven track record of working across multiple teams in a highly collaborative manner

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations