Program Manager – Content Strategy, Communications

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $33 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

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BPCS, Comprehensive marketing solutions, ltd.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Big agencies give you big talent for big money, but less time & commitment. Little agencies give you little less talent for little less money, but full dedication. What you want is the best from both worlds. What you need is big little agency. And you have just found it.

📋 Description

• Develop clear, concise, and actionable customer communications for new product features, updates, and service changes. • Manage change communications through an enterprise product-notification platform. • Partner with engineering and marketing program managers to gather requirements, clarify technical information, and confirm communication timelines. • Translate complex technical concepts and product changes into accessible, customer-friendly content. • Create new communications and update existing content as product details, release schedules, or customer impacts evolve. • Tailor communications to relevant customer audiences based on the nature and impact of each change. • Ensure all communications are timely, targeted, accurate, actionable, and aligned with established content standards. • Manage multiple small content projects concurrently, often with different stakeholders, priorities, and deadlines. • Coordinate reviews, incorporate stakeholder feedback, and drive content through approval and publication. • Maintain strong attention to detail across messaging, formatting, terminology, dates, and technical information. • Communicate clearly and professionally with internal partners through email, collaboration tools, meetings, and voice calls. • Track communications and follow up with stakeholders to obtain the information and approvals required for timely publication. • Identify opportunities to improve the clarity, consistency, and effectiveness of change communications.

🎯 Requirements

• 2–4 years of experience in content creation, technical writing, content writing, change communications, or a related field. • Demonstrated ability to create clear, concise, and audience-appropriate written content. • Strong editing and proofreading skills with exceptional attention to detail. • Experience translating technical or complex information into accessible, actionable guidance. • Ability to manage multiple small projects, communications, or deliverables simultaneously. • Strong relationship-management skills and the ability to work effectively with cross-functional partners. • Ability to gather information, clarify requirements, and drive tasks to completion through stakeholder collaboration. • Strong written and verbal communication skills. • Ability to communicate professionally with partners through email, virtual meetings, collaboration platforms, and voice calls. • Strong organizational, prioritization, and time-management skills. • Ability to work independently in a remote environment while maintaining consistent communication with the broader team. • Ability to incorporate feedback accurately and meet changing deadlines in a fast-moving environment.

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development