Senior IT Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BridgeTower Media

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📣 Marketing

📱 Media

🤝 B2B

💰 $2.6M Venture Round - BridgeTower Media on 2010-01

Marketing • Media • B2B

BridgeTower Media is the authoritative voice for insights and marketing solutions across 40+ industry-focused brands in the U. S. It combines first-party audience data with subscription content, surveys, lead generation, content licensing, and events (webinars, conferences) to provide insights and connections for business executives. BridgeTower operates an audience platform and offers digital and print advertising and marketing services that help companies reach decision-makers and ignite business growth.

📋 Description

• Lead BridgeTower Media’s IT function and set its direction through an outsourced delivery model • Own the IT strategy, multi-year technology roadmap, sourcing model, and operating model • Set priorities, present investment cases, tradeoffs, and risks to executive leadership • Serve as the senior internal point of accountability for IT • Run weekly IT status updates, monthly IT reviews, and KPI scorecards • Build and manage the annual IT budget, track spend, renewals, variances, and savings • Own relationships with the managed service provider and other technology vendors • Define and negotiate SLAs and KPIs; review performance and require corrective action • Review invoices, manage contracts, RFPs, vendor evaluations, renewals, and transitions • Maintain vendor responsibility maps and enforce ITIL-aligned processes • Approve and oversee cybersecurity plans, security reporting, incident response, disaster recovery, risk assessments, vulnerability management, and compliance evidence • Oversee Microsoft 365, Entra ID, Azure, identity, access reviews, network infrastructure, office connectivity, printers, hardware, assets, and help desk performance • Manage software and license inventories, utilization reviews, procurement, and security reviews • Hold website hosting and web development partners accountable for hosting, security, uptime, domains, DNS, SSL certificates, and email authentication • Coordinate IT due diligence and technology integration for acquisitions, divestitures, and investor transactions • Track IT projects, risks, decisions, budgets, milestones, runbooks, architecture diagrams, and operational documentation • Provide technical input on new SaaS and AI tools and other company initiatives

🎯 Requirements

• Bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent experience • At least 8 years of progressive IT experience • At least 4 years in an IT management role with responsibility for budget and vendor strategy • At least 3 years as the accountable owner of one or more managed service provider relationships • Experience defining SLAs, managing performance, leading contract negotiations or renewals, reconciling invoices, and improving outsourced service delivery • Ability to govern outsourced IT through plans, SLAs, KPIs, and scorecards • Broad technical knowledge of Microsoft 365, Entra ID, endpoint management, networking, zero-trust access, Azure or other cloud platforms, security operations, backup and disaster recovery, and SaaS administration • Working knowledge of cybersecurity programs aligned with recognized frameworks such as NIST CSF or CIS Controls • Working knowledge of ITIL/ITSM processes • Experience supporting a distributed or remote workforce of 200 or more users in a multi-site or multi-brand organization • Experience with IT due diligence and/or post-acquisition technology integration • Experience leading RFPs, vendor selections, and contract negotiations • Experience managing office network infrastructure and connectivity across multiple locations • Strong written and verbal communication and executive presence • Experience building and managing an IT budget and making investment cases • Ability to work as the company’s sole internal IT owner • Reliable home internet connection with minimum 50 Mbps up/10 Mbps down • Professional certifications such as ITIL 4 Foundation, CISSP, CISM, CompTIA Security+, or Microsoft 365/Azure certifications (preferred) • Experience in media, publishing, or a digital-first business (preferred) • Experience with CrowdStrike Falcon, Cloudflare Zero Trust, Mimecast, AvePoint, Keeper, KnowBe4, or comparable tools (preferred) • Experience with managed WordPress hosting, multi-registrar DNS consolidation, and DMARC enforcement at scale (preferred) • Experience running an MSP or IT services RFP and transition (preferred) • Experience with ClickUp (preferred) • Must maintain a quiet, distraction-free, safe workspace and reliable internet access • Must remain accessible and responsive during scheduled work hours • Must comply with remote work, data security, payroll, benefits, and overtime policies

🏖️ Benefits

• Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) providing tax-free funds for individual health insurance premiums • Vision and dental options • Company-paid Life, AD&D Insurance, and Short- and Long-Term Disability coverage • Employee Assistance Program • Unlimited PTO • Sick time • Summer weekend jumpstart hours • Over 10 paid holidays • Tuition Assistance Program • 401(k) with a company match • Growth opportunities • Learning & Development programs