IT Systems Specialist – Salesforce

Job not on LinkedIn

🕒 2 days ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐🧑‍💼 Salesforce Consultant

👻 Ghost score 0%

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Bryan University

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1940

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

Bryan University is a private, career-focused higher education institution headquartered in Tempe, Arizona, offering online and campus-based certificate, associate, bachelor’s, and master’s programs. It specializes in workforce-oriented fields such as healthcare, exercise and fitness, business administration, digital marketing, legal studies, and graphic/web design, emphasizing accelerated, practical learning, job search assistance, and student support. Founded in 1940, Bryan promotes flexible online delivery, tuition guarantees, and career-readiness programs to help students enter specific job markets.

📋 Description

• Administer, maintain, and optimize enterprise systems supporting critical university operations • Support university enterprise applications and keep them highly available • Configure systems to meet defined functional requirements • Conduct application upgrades according to Change Management and Release Management Processes • Participate in data integration design and application enhancement activities • Maintain systems, process, testing, and training documentation • Serve as Primary Salesforce Administrator and Secondary/Tertiary System Administrator for assigned enterprise systems • Analyze system logs to detect and prevent performance issues • Perform annual system access audits • Provide level 2 technical support for enterprise systems • Monitor, track, schedule, and perform system upgrades and patches • Manage and monitor system/database backups • Perform quarterly system backup restore tests • Develop and maintain data flow diagrams and system inventories • Design, develop, test, and implement documented system workflows • Assist with designing, developing, testing, and deploying system data integrations • Work with users and ITS teams on problem analysis, solution identification, implementation, and delivery • Serve as technical contact for assigned enterprise applications • Respond to assigned user support requests within 1 business day • Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days • Prioritize time and resources according to university and departmental priorities • Identify impacts of new or changed systems and guide implementation for operational reliability • Coordinate security, sustainability, disaster recovery, and business continuity measures • Establish project timelines and independently manage assigned tasks and project components • Coordinate problem resolution and analyze root causes of operational issues • Develop documentation, training, and tip sheets for campus users • Coordinate with users, ITS teams, and vendors to resolve system and operational issues • Perform other special projects, duties, and responsibilities as assigned

🎯 Requirements

• 2-5 years of progressive experience administering enterprise applications (CRM, ERP, SIS, LMS, etc.) • Salesforce CRM experience highly desirable • Anthology SIS experience highly desirable • Canvas LMS experience highly desirable • Experience managing database platforms a plus • Bachelor’s degree in CIS or related discipline or equivalent combination of education and experience • Excellent verbal and written communication skills • Excellent critical thinking and problem solving skills • Positive attitude and solutions oriented thinking • MS Word • MS Excel • Project management tools • Workflow diagramming tools • Ability to work in a virtual environment using software technology including virtual meeting tools such as Zoom, Instant Messaging, and Canvas Learning Management System (LMS) • Ability to efficiently operate a computer and its peripheral equipment • Ability to sit or stand for six to eight hours • Ability to work at least 40 hours a week

🏖️ Benefits

• Medical • Dental • Vision • HSA • Telemedicine • An Award-Winning Wellness Program • Tuition Assistant Program • Short- and Long-Term Disability Options • Life Insurance • Employee Assistance Program • 401K with Company Match • Generous Paid Time Off • Volunteer Paid Time Off • 11 Paid Holidays • An Empowering Company Culture • Computer Equipment Provided • Work from Home (includes domestic partner coverage)

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