Director, Service Delivery

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

🏢 Enterprise

💰 $51M Private Equity Round on 2014-04

HR Tech • Enterprise • AI

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR). • Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction. • Own client project plans, governance structures, and stewardship activities. • Organize and lead regular client meetings to ensure excellent customer service and alignment on goals. • Maintain contractual compliance and manage client financials, including renewals and revenue stewardship. • Stay current on bswift products, services, and enhancements to effectively advise clients. • Directly manage, coach, and develop a team of service delivery professionals. • Hire, develop, and retain team members who reflect bswift’s core values. • Provide ongoing performance feedback, people management, and career development coaching. • Deliver day-to-day guidance and support to the service delivery team. • Foster a high-performing, accountable, and collaborative team culture. • Forecast and manage staffing levels and associated expenses for the assigned book of business. • Drive efficiency through the creation, refinement, and adherence to standard operating procedures. • Promote automation, continuous improvement, and constructive challenge of the status quo to improve service delivery outcomes. • Support the rollout of new technology and services to clients in partnership with Product and Technology teams. • Coordinate business strategy and execution with bswift leadership and cross-functional partners.

🎯 Requirements

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience. • 8–12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment. • 8+ years of direct client relationship management experience in benefits administration. • Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies. • Proven experience leading and owning client renewals. • 5+ years of people management experience, including direct leadership, coaching, and development of teams. • Detailed knowledge of employee benefits and benefits administration technology solutions. • Leadership style that reflects and reinforces bswift’s core values of Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.

🏖️ Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.