Senior Associate, Service Delivery – Enterprise

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Resolve client issues and respond to inquiries about bswift products using research and internal systems • Triage email and voicemail tickets within 24 hours and maintain ownership through resolution • Provide escalation support and proactive client updates • Support and provide technical guidance during implementation of new client benefits websites • Maintain and update client sites, including benefit class matrices, requirements documentation, rates, permissions, field options, site text, and question logs • Perform quality assurance testing and support issue resolution • Manage workflows for carrier and payroll feed setup and maintenance • Prepare and deliver technical and product presentations, demonstrations, and trainings • Lead and create agendas for client meetings as required • Identify and drive process improvements and operational efficiencies • Develop and implement fulfillment procedures • Coach and mentor team members and share customer insights across bswift teams • Assist with sales and marketing activities and support special projects

🎯 Requirements

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience • 3+ years of experience in benefits administration, including hands-on experience supporting benefits administration platforms and processes • 3+ years of experience in a client services role • 2+ years of project management experience • Solid technical background and ability to navigate complex systems • Hands-on experience with benefits administration systems • Advanced Microsoft Excel proficiency, including VLOOKUPs, Pivot Tables, and basic formulas • Strong written and verbal communication skills for technical and non-technical audiences • Strong analytical skills and ability to synthesize complex data into actionable insights • Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment • High productivity, organization, reliability, accuracy, and attention to detail • Demonstrated initiative, resourcefulness, and innovative problem-solving skills • Strong commitment to teamwork, client service, and business results

🏖️ Benefits

• Access to health, dental, and vision plans • Performance-based incentives for most roles • Remote-first, Office-friendly Environment • Employer-sponsored retirement savings programs • Career growth opportunities, including training and access to resources • Supportive culture encouraging collaboration, open communication, and creative problem-solving • Mental health, financial planning, and wellness resources