Enterprise Account Manager

Job not on LinkedIn

🔥 16 minutes ago

🏄 California, Colorado, +11 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $125k - $135k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Builder Prime

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🤝 B2B

SaaS • B2B

Builder Prime is a SaaS business management platform built specifically for home improvement and contracting companies. It combines CRM, sales and estimating, production management (including GPS timecards and work orders), payments and invoicing, reporting, and marketing automation (including SMS) into a single integrated solution with many industry integrations like QuickBooks and CompanyCam. Builder Prime helps contractors manage leads through referrals, streamline estimating and job production, accept payments, and measure KPIs to grow and scale their businesses.

📋 Description

• Own customer retention (GRR) and renewals, and expansion (NRR) opportunities across Builder Prime's strategic and enterprise customers • Build and maintain relationships with executive stakeholders and key decision-makers • Drive adoption, business outcomes, and long-term customer value • Develop and execute account plans aligned to customer goals and growth opportunities • Proactively identify and mitigate customer risk • Serve as the voice of the customer and advocate for enterprise needs internally • Generate customer advocacy through references, reviews, case studies, and advisory participation • Manage a portfolio of strategic and enterprise accounts • Conduct Executive Business Reviews (EBRs) and strategic planning sessions • Monitor account health, adoption, engagement, and organizational changes • Develop retention and Experience plans for at-risk customers • Identify, qualify, and close expansion opportunities • Lead complex renewal negotiations and contract discussions • Coordinate cross-functional resources to support customer experience • Provide customer insights and market feedback to Product and Leadership teams

🎯 Requirements

• 8+ years of Account Management, Customer Experience, or SaaS relationship management experience • Proven success managing enterprise or strategic customer portfolios • Demonstrated quota attainment across complex renewal and expansion portfolios • Experience owning complex renewals and expansion opportunities • Strong executive presence and ability to influence senior stakeholders • Exceptional communication, negotiation, and relationship-building skills • Ability to navigate complex organizations and multi-thread customer relationships • Strong business acumen and strategic thinking skills • Experience working cross-functionally with Product, Engineering, Support, and Operations teams • Experience using CRM platforms such as HubSpot or Salesforce • Experience building or formalizing enterprise account management processes in a scaling SaaS environment

🏖️ Benefits

• Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents • Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting period!) • Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community • Annual International Retreat – All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027) • Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance • Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus) • Comprehensive Parental Leave – 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents • Fully Equipped From Day One – Company-provided laptop and all the equipment you need to succeed • Room to Grow: We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance. • Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance. • We Hate Red Tape: We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy. • Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!