Implementation Project Manager

🔥 12 hours ago

🏄 California, Colorado, +11 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 0%

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Builder Prime

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏗️ Construction

💼 Consulting

📣 Marketing

Construction • Consulting • Marketing

Builder Prime is a SaaS business management platform built specifically for home improvement and contracting companies. It combines CRM, sales and estimating, production management (including GPS timecards and work orders), payments and invoicing, reporting, and marketing automation (including SMS) into a single integrated solution with many industry integrations like QuickBooks and CompanyCam. Builder Prime helps contractors manage leads through referrals, streamline estimating and job production, accept payments, and measure KPIs to grow and scale their businesses.

📋 Description

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value • Manage implementations with multiple stakeholders and complex technical requirements • Lead kickoff calls to understand customer goals, timeline expectations, and success metrics • Configure the platform with custom templates, workflows, and settings for customer needs • Deliver system training to prepare customers for post-implementation self-sufficiency • Track implementation milestones and manage customer expectations throughout setup • Identify and solve technical challenges during implementation • Coordinate with Account Managers for a smooth post-implementation handoff • Document customer workflows and configurations for future reference and support • Continuously optimize implementation processes to improve efficiency and customer satisfaction • Analyze implementation data to identify bottlenecks and recommend process improvements • Participate in cross-functional projects improving the customer onboarding experience • Collaborate with the Manager of Implementation, Account Managers, Support, and Sales • Serve as the escalation point for challenging technical configurations • Lead implementations and drive strategic improvements to the implementation methodology

🎯 Requirements

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology • Ability to translate technical product capabilities into business value for diverse customer workflows • Proven track record of reducing implementation timelines and improving customer satisfaction scores • Experience with implementations involving multiple stakeholders and complex integrations • Strong analytical skills and ability to use data to drive process improvements • Experience conducting engaging virtual training sessions • Strong technical configuration skills and ability to learn and master new software platforms quickly • Excellent project management abilities with a track record of meeting implementation deadlines • Exceptional communication skills and ability to adapt messaging to different learning styles • Knowledge or experience in SaaS and the home improvement industry is nice to have • Strong understanding of business management CRM software and its application in improving business processes is nice to have • Must be authorized to work in the United States without visa sponsorship • Must presently reside in the United States

🏖️ Benefits

• 95% of medical, dental, and vision premiums for employees; 50% for dependents • 401k with up to 4% company match, immediately vested • 20 PTO days • 48 hours sick time • 9 paid holidays • Paid volunteer day • Annual all-expenses-paid international company retreat • Company-paid $50,000 life insurance, AD&D, and short-term disability • Optional accident, hospital, critical illness, and additional life insurance • $300 annual professional development stipend • Five-year sabbatical: 2 extra weeks PTO and $1,000 travel bonus • 10 weeks paid parental leave for birthing parents • 4 weeks paid parental leave for non-birthing parents • Company-provided laptop and necessary equipment • Remote work arrangement