Senior Manager, Dedicated Product Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Take personal ownership of high-impact escalations • Lead difficult customer conversations with composure • Exercise sound judgment on senior leadership engagement • Hold the team to a high standard of backlog hygiene • Partner with Support Operations for coverage and efficiency • Proactively identify trends affecting customer experience • Lead cross-functional engagement with Product, Engineering, Customer Success, and Services • Advocate assertively for customer needs

🎯 Requirements

• 5-7+ years of experience in Product Support, Technical Support, or Customer Experience • 2–4+ years of people management experience preferred • Proven experience handling high-severity escalations and executive level customer-facing situations • Strong executive presence with the ability to lead customer conversations confidently • Exceptional verbal and written communication skills • Working knowledge of enterprise SaaS solutions • Demonstrated ability to make decisions quickly in high-pressure environments • Experience supporting enterprise or strategic customers is strongly preferred

🏖️ Benefits

• Health insurance • 401(k) • 401(k) Match • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program • Company-wide mentor program