Customer Service Return Agent

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🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Burjline Builders

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Burjline Builders is a Pakistan-focused construction and project management firm offering residential, commercial, and industrial construction, design and planning, renovation services, and end-to-end project delivery. The company emphasizes tailored solutions, timely execution, and a skilled team of architects, engineers, and project managers, and operates with a small team founded in 2024.

📋 Description

• Assist customers with return requests through phone, email, chat, and other communication channels. • Review and process product or service return requests according to company policies. • Verify customer information, order details, and return eligibility. • Provide customers with return instructions and status updates. • Investigate and resolve customer concerns regarding returns, exchanges, refunds, and account inquiries. • Maintain accurate records of customer interactions and return transactions. • Coordinate with internal departments to ensure timely resolution of customer issues. • Escalate complex concerns to management when necessary. • Follow established procedures while maintaining a high level of customer satisfaction. • Support additional administrative and customer service functions as assigned.

🎯 Requirements

• High school diploma or equivalent. • Previous customer service, call center, administrative, retail, or support experience preferred. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution abilities. • Ability to multitask and manage multiple customer inquiries simultaneously. • Strong attention to detail and organizational skills. • Ability to work independently in a remote environment. • Basic computer proficiency and comfort learning new software systems. • Experience with customer relationship management (CRM) platforms preferred. • Familiarity with ticketing and customer support systems preferred. • Experience processing returns, refunds, exchanges, or customer claims preferred. • Strong customer-focused mindset. • Ability to remain professional and empathetic during challenging customer interactions. • Experience using Microsoft Office Suite, Google Workspace, Microsoft Teams, or Zoom preferred.

🏖️ Benefits

• Flexible work schedules. • Paid training and onboarding. • Health, dental, and vision insurance for eligible employees. • Paid time off and holiday pay. • Career advancement opportunities. • Employee recognition programs. • Supportive and collaborative team environment.