Associate Director, Patient Services and Distribution Case Management

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $145.2k - $195.2k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting the development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Support the myBeOne Patient Support Program and specialty pharmacy distribution network • Educate and update internal and external stakeholders on the myBeOne Patient Support Program and Specialty Pharmacy/Distribution Network • Interpret stakeholder needs and provide well-informed answers • Work with myBeOne Oncology Nurse Advocates and Specialty Pharmacies to manage steps required for patients to gain access to therapy • Assist with maintaining relationships with patients and physicians to ensure ongoing therapy compliance and obtain missing information • Conduct in-person and virtual myBeOne/Distribution presentations to healthcare provider offices • Communicate with patients, caregivers, and HCPs throughout the patient journey to reduce or remove barriers to therapy access • Review active patient cases and internal database statuses • Facilitate calls with myBeOne, Corporate Account Directors, Field Account Managers, and Specialty Pharmacy Partners • Triage, troubleshoot, and resolve reimbursement issues including step-edits, prior authorizations, denials, appeals, and re-authorizations • Liaise between healthcare provider offices/internal customers and myBeOne Support Program/Specialty Pharmacies regarding delays, status updates, and escalations • Partner with Commercial Operations and Data Analytics to identify data issues and assess trends • Present patient support program offerings and distribution model overviews to HCP stakeholders • Ensure missing patient information does not obstruct therapy initiation • Serve as primary contact for Oncology Nurse Advocates regarding unsuccessful information retrieval or therapy delays • Report to the Director of Patient Services and Distribution Case Management • Support the Great Lakes/Northeast territory

🎯 Requirements

• Bachelor’s degree required • BS Degree with 5+ years’ experience in the pharmaceutical industry (Patient Services, Vendor Management, Specialty Pharmacy Operations) • Experience supporting oral oncolytic via multiple distribution channels • Prior reimbursement experience with the ability to research, resolve, and communicate complex case/reimbursement scenarios • Experience understanding benefits, access, and coverage from health insurance carriers • Proficiency in payer coverage policy interpretation (commercial and government) • Ability to multitask, prioritize, problem solve and manage communication across multiple geographies and time zones • Cross functional collaboration to foster case resolution and case pull through • Strong verbal and written communication skills • Ability to handle sensitive PHI information • Strong attention to detail, analytical, investigation and critical thinking skills • Ability to navigate missing information with HCP’s, Patients, myBeiGene, and Specialty Pharmacies • Ability to work various shifts from 8-8 EST based on business need • Strong data entry skills • Knowledge of medical terminology • Computer proficiency • Willingness to travel 25%

🏖️ Benefits

• Annual bonus plan for non-commercial roles • Incentive compensation plan for commercial roles • Discretionary equity awards • Employee Stock Purchase Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness