Production Support Engineer

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $115k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏭 Production Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bright Vision Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

🔒 Cybersecurity

Consulting • Healthcare • Cybersecurity

Bright Vision Technologies is a minority-owned organization, founded in July 2020, based in New Jersey, USA. The company specializes in delivering top-tier staffing and IT consulting services, particularly in the fields of Information Technology and Cybersecurity. Their mission emphasizes the importance of understanding client needs and providing quality solutions. Additionally, they focus on industrial engineering, hospital care services, and support for the United States Armed Services, demonstrating a commitment to empowering organizations through strategic staffing and application management.

📋 Description

• Monitor service health or support queues and prioritize requests using agreed service levels • Investigate application, data, access, integration, and user issues using available diagnostics • Coordinate escalations and communicate status, workarounds, and resolutions • Maintain tickets, knowledge articles, runbooks, and operational reports • Identify recurring problems and recommend permanent corrective actions • Maintain the quality, availability, and usability of enterprise technology services • Work with cross-functional teams throughout the delivery lifecycle • Contribute to reliable, maintainable solutions through analysis, troubleshooting, user support, and continuous improvement

🎯 Requirements

• 10+ years of experience stated in the posting • Related professional experience; the qualifications section references typically 4+ years • Practical experience with the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD • Experience in application support, IT operations, technical analysis, or relevant service delivery • Ability to investigate issues using logs, data, system tools, or documented procedures • Understanding of incident, problem, change, and service-level practices • Strong customer-service, prioritization, and escalation skills • Ability to document actions, communicate clearly, and collaborate with technical teams • Careful handling of access, confidential data, and operational procedures • U.S. Citizens, Green Card holders, EAD holders, and H-1B transfer candidates are encouraged to apply • Bright Vision Technologies is unable to sponsor new H-1B visa petitions • C2C and 1099 arrangements are not accepted

🏖️ Benefits

• Opportunities for professional growth • Comprehensive benefits • Competitive compensation package • Supportive work-life balance • Direct W2 employment

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